Experience

RSP LLP

• Canada
• Accounting
• 1 - 100 Employee

• IT Specialist

  • May 2022 - Present



Schwartz Levitsky Feldman LLP

• Canada
• Accounting
• 1 - 100 Employee

• Information Technology Support Officer

  • May 2021 - May 2022



Public and Business Service Delivery | Services au public et aux entreprises

• Canada
• Government Administration
• 700 & Above Employee

• Information Technology Support Officer

  • Jan 2021 - May 2021

  • Working experience providing First Point of Contact at the OPS Service Centre and Tier2 remote support of Desktops, Mobile devices and Printer/Scanners in a large Enterprise-Wide environment for approximately 40,000 OPS clients distributed throughout the province of Ontario. • Remote support of Issues and complex issues, software installations, mobile setup and configuration, printer issues and assisting clients to reimage computer. Support Windows OS, Office 365, One Drive, Quick Assist, eSMT, RADIA, McAfee, VNC, VPN, Cirrato, Active Directory, etc. • Support the desktop environment using Information Technology Infrastructure Library (ITIL) incident and change management processes and frameworks. • Participate in the planning and coordination of project plans, schedules and activities of the technical aspects of multiple concurrent or sequential projects, including providing technical guidance and instruction, monitoring progress and problem solving, and reporting to management with recommendations.



Centennial College

• Canada
• Higher Education
• 700 & Above Employee

• Library Peer Technology Mentor

  • Sep 2019 - Dec 2019

  Works with Library team to provide a supportive environment for students using Library technology Provides courteous and professional user support and customer service to student users of the Library’s computers, printers and photocopiers, including: - Assistance with operation of computers, printers and makerspace equipment to resolve hardware and software issues, - Assistance with software and online applications, e.g. MS Office, ePortfolio, eCentennial - Assistance with operation of student photocopiers, including clearing paper and coin jams, replacing paper and toner and troubleshooting students’ problems - Assistance with operation of adaptive technology workstation, media viewing stations and technology studio rooms - Referral of complex problems to IT Helpdesk or Xerox or ITC - Circulates equipment to students - Ensures that computers are ready for use, paper is stocked, chairs are pushed in, monitors and keyboards are clean, etc. - Monitors student use of computers - Answers students’ directional questions - Refers information/Library questions to Library staff



HiTechBay Inc

• Canada
• Consumer Electronics
• 1 - 100 Employee

• Computer Technician

  • Jan 2019 - May 2019

  - Audit each lot of pallets of Desktops/ Laptops received from suppliers to get a detail status report as how they received. - Installation of hardware and or software as per the order requirement specification received for production. - Install or perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. - Refer major hardware or software problems or defective products to vendors or senior technicians for service. - Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance support. - Overall quality check on the installation or repairs done as per the sales/service order requirement.