Xolani Mhlongo

Flight Specialist at BIDTravel
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Contact Information
us****@****om
(386) 825-5501
Location
City of Johannesburg, Gauteng, South Africa, ZA
Languages
  • English, Zulu and Siswati Professional working proficiency

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Credentials

  • International fares and ticketing beginners
    Comair Limited
    Jun, 2018
    - Nov, 2024
  • International fares and ticketing base
    -
    Jan, 2018
    - Nov, 2024
  • amadeus
    Amadeus
    Oct, 2017
    - Nov, 2024
  • Customer care training
    -
    May, 2016
    - Nov, 2024
  • sabre reservations and ticketing
    Comair Limited
    Mar, 2016
    - Nov, 2024
  • Galileo certificate, Passenger handling certificate and Domestic fares and ticketing certificate
    -

Experience

  • BIDTravel
    • South Africa
    • Travel Arrangements
    • 1 - 100 Employee
    • Flight Specialist
      • May 2022 - Present

      A group travel planner co-ordinate the trip plans of a large group. Ability to negotiate the best fare deals for groups. Be responsible for organizing and assisting with implementing all types of services, assisting with Transfers and accommodation. Provides superior customer service through the maintenance and communication of travel related information. Financial performance - ensure accuracy of fees and maintain profitability of the projects. Using Tourplan and Rappup A group travel planner co-ordinate the trip plans of a large group. Ability to negotiate the best fare deals for groups. Be responsible for organizing and assisting with implementing all types of services, assisting with Transfers and accommodation. Provides superior customer service through the maintenance and communication of travel related information. Financial performance - ensure accuracy of fees and maintain profitability of the projects. Using Tourplan and Rappup

  • Comair Limited
    • South Africa
    • Airlines and Aviation
    • 700 & Above Employee
    • Ticketing Agent/processing unit assistant
      • Sep 2017 - Sep 2020

      TicketingTo ensure that all documents are invoiced & process admin related function.Invoiced/receipt fundsTo liaise with internal & external customers regarding payments, ticketing and travel documents.Process commissions/refunds and deal with account queries.Produce travel documentationClosing month end

    • Contact Center Agent/customer service agent
      • Jul 2015 - Aug 2017

      FeedbackInvoicesPaymentFlight rescheduleProvide travel information to clientIssue ticketsCreating refundsSpecial cases

  • Duma Travel
    • Hospitality
    • 1 - 100 Employee
    • Travel consultant
      • May 2013 - Jun 2015

      Booking flights, car rentals, insurance, Visa's and hotels for clients Calling suppliers to make bookings Sending travel itinerary to clients Preparing quotations Provide travel information to clients Sending orders to papertrail Issue tickets Invoicing Making payment including vouchers Booking flights, car rentals, insurance, Visa's and hotels for clients Calling suppliers to make bookings Sending travel itinerary to clients Preparing quotations Provide travel information to clients Sending orders to papertrail Issue tickets Invoicing Making payment including vouchers

Education

  • Vaal University of Technology
    Diploma in toursim management, Tourism and Travel Management
    2010 - 2013
  • Bantfwabetfu high school
    2004 - 2009

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