Experience

Cofertility

• United States
• Health and Human Services
• 1 - 100 Employee

• Clinical Operations Manager

  • Oct 2023 - Present



Reproductive Sciences Medical Center

• United States
• Medical Practices
• 1 - 100 Employee

• Director of Operations

  • Feb 2023 - Oct 2023

  - Develop and implement operational policies and procedures to ensure compliance with regulatory requirements and industry standards. - Oversee the daily operations including donor selection, screening, egg retrieval, egg freezing, storage, and transportation. - Collaborate with the marketing team to develop and implement marketing and sales strategies to drive growth and customer acquisition. - Monitor and analyze KPIs to identify areas for improvement and implement corrective… Show more - Develop and implement operational policies and procedures to ensure compliance with regulatory requirements and industry standards. - Oversee the daily operations including donor selection, screening, egg retrieval, egg freezing, storage, and transportation. - Collaborate with the marketing team to develop and implement marketing and sales strategies to drive growth and customer acquisition. - Monitor and analyze KPIs to identify areas for improvement and implement corrective actions. - Manage and motivate a team of 14 staff members, ensuring a high level of performance.

• Egg Donation Operations Program Manager

  • Jun 2021 - Feb 2023

  Trained, led, and managed across intake, admin, and medical teams and achieved a 300% increase in donor supply and monthly retrieval cases. Design campaigns to drive high donor engagement and retention rate of 83%. Participate in strategic planning for organizational growth, help create and develop new donor applications and cloud database interface and analyze data to improve donor, staff, and client user experience.

• Egg Donor Program Coordinator

  • Dec 2017 - Jun 2021

  - arrange and manage egg donors' cycle & logistics from A to Z and ensure a successful/smooth outcome. - collaborate with physicians, nurses, patients, outside monitoring centers, and other departments. Connect & control all moving pieces along the journey and provide strong communication & customer service to all egg donors.



Lucina Egg Bank

• San Diego, California, United States

• Operations Program Manager

  • Jun 2021 - Feb 2023



PEC Education Institution

• Dongguan, Guangdong, China

• English Instructor

  • Jun 2016 - Aug 2016

  Build syllabus and course frameworks for English learners aged 10 to 13. Teach American English with a focus on Speaking & Listening and immerse students in American culture. Design assessments for learning outputs. Build syllabus and course frameworks for English learners aged 10 to 13. Teach American English with a focus on Speaking & Listening and immerse students in American culture. Design assessments for learning outputs.



Sheraton Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Executive Meeting Specialist

  • Dec 2012 - Jul 2013

  Represent the brand of Sheraton and coordinate all events/meetings by cooperating and collaborating with all departments within the hotel and outside parties to ensure the highest quality of service, customer satisfaction and the success of the events taking place on the property. Represent the brand of Sheraton and coordinate all events/meetings by cooperating and collaborating with all departments within the hotel and outside parties to ensure the highest quality of service, customer satisfaction and the success of the events taking place on the property.