Experience

Intercom

• United States
• Software Development
• 700 & Above Employee

• Sr. Sales Compensation Analyst

  • May 2023 - Present



Uber

• United States
• Internet Marketplace Platforms
• 700 & Above Employee

• Sr. Global Sales Compensation Analyst

  • Jul 2020 - May 2023

  • Administer AMER Monthly, and Quarterly commission calculation and payment of more than 500 sellers’ sales incentives plan for AMER regions. The payment accuracy rate increased from 70% to 100% from 2020 to 2021 and has stayed at 100% ever since.• Created AMER Commission Analytics Reports that consist of different sales plans dashboards by using google spreadsheet, performance metrics, bonuses, cost analysis, payout, incentive expense, team performance, rankings, and quota attainment.• Oversaw the design, testing, and implementation of a sales incentive tool, Xactly. Developed and presented using training to various sales teams in addition to publishing a detailed FAQ.• Led meetings with the Regional Sales Operation team to ensure timely decision-making and effective communication between project stakeholders at all levels• Troubleshoot sales representatives and managers related JIRA tickets accurately on sales plan mechanics, commission payment issues, policy and guideline interpretations, and current spiff programs issues in a timely manner.• Worked collaboratively with Regional Sales Operations, Sales Leadership, Finance, HR and Payroll teams in the readiness process, including quota allocation, compensation plan design, creation and plan administration, and commission-related issues.• Designed Global Sales Incentive Plan dashboard for regional sales operation leadership team to better track sales team performance Show less

• Analyst, Restaurant Growth Analytics and Insights

  • Feb 2020 - Jul 2020

  • Supported the Uber Eats Global Sales Operation team and Sales Compensation team to deliver data analysis and valuable dashboard reporting insights. • Analyzed and maintained existing Presto SQL queries in Hive for performance improvements, cleaning, validating, and analyzing large datasets to develop Tableau Dashboards and Google Sheets Reports. • Launched the Global Metrics Business Review Tableau dashboard, which tracks changes key KPI's such as gross bookings, number of active restaurants. This dashboard is utilized by executives of Uber Eats to compare growth trends across regions and forecast future performance. By using this dashboard, gross booking increased around 20 % from February 2020 to March 2020.• Developed an insights-driven Account Management dashboard in Tableau, focused on monitoring the health of restaurant partners and quickly surfacing at-risk locations. Show less



Atollogy, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Analyst Intern

  • Jun 2019 - Sep 2019

  • Increased production efficiency by 5% since August by building and analysis data visualization dashboards in Tableau. • Represented as a BA team lead to demonstrate sample Tableau dashboard and acquired two new customers in September 2019. • Performed ad-hoc analysis and deliver reports/visualization to customers. • Developed QA process using PostgreSQL for machine learning and data reporting purposes. • Configured machine learning model to find potential causes of production inefficiency. • Collaborated with VP of Customer Success, Engineering team to deliver timely and quality data. Show less



Shenzhen Microgate Technology Co., Ltd

• China
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Account Manager

  • Aug 2015 - Aug 2018

  • Facilitated ongoing support for clients after contract signing to insure customer satisfaction on product price negotiation, resolve long product lead-time and poor sample quality issues. Managed email and communications calendars for key customer segments. • Led team of four to conduct competitive analysis for integrated circuit component market. Provided strategic recommendations for market diversification opportunity leading to reduction in exposure to market risk. Achieved target of 80% revenue generated increase in the US market in 2017. Show less