Experience

The American Board of Anesthesiology

• United States
• Non-profit Organizations
• 1 - 100 Employee

• System Engineer

  • Feb 2020 - Present



LORD Corporation

• United Kingdom
• Retail Office Equipment

• Server Engineer

  • Jan 2017 - Feb 2020

  • Support Systems infrastructure, hardware, and software, including: analysis, planning, design, development, implementation, provisioning, upgrade and day-to-day operations.• Ensured standardization, compliance, and enforcement of Defense Federal Acquisition Regulation Supplement(DFARS) policies in Active Directory• Extensive use of Group Policy to secure and control Windows server environment• Managed virtualized ESX and Nutanix environments• Utilized PowerShell to automate daily repetitive tasks.



United Therapeutics

• Sr. System Engineer

  • Apr 2016 - Dec 2016

  • Working with VMWare infrastructure to maintain Active Directory and Citrix XenApp infrastructure. • Working with VMWare infrastructure to maintain Active Directory and Citrix XenApp infrastructure.



Credit Suisse

• Switzerland
• Banking
• 700 & Above Employee

• Virtualization Engineer

  • Apr 2012 - Apr 2016

  Delivering Credit Suisse Citrix v3(CSC3) using latest Citrix technologies including XenApp 6.5, Netscaler, EdgeSight, Command Center, Desktop Director with Microsoft 2008R2 and Microsoft SQL 2008R2.Maintained CSC3 components thru PowerShell, Package Processor, and BladeLogicDesign and implemented EdgeSight infrastructure for global support organization use as part of centralized monitoring and reporting dashboard providing real time health status of production infrastructure and historical metrics to assist with trending.Maintaining CSC3 GPOs/policies, AppSense EM/AM configuration for CitrixWorked as part of a team delivering Credit Suisse myDesk HDX, leading team members to solve critical issuesProvided CITRIX’s best practice with Company’s IT RISK’s guidelines.



University of North Carolina at Chapel Hill

• Research
• 1 - 100 Employee

• System Specialist

  • Oct 2009 - Apr 2012

  Responsible for CITRIX related Server automation, Applications management, NFS load balance, PowerShell scripting, SQL reporting, OpenAFS mapping, and Symantec clients.Implemented SQL database with CITRIX and generated different SQL reports to keep track of CITRIX applications performance/usage, server performance/availability, and memory/cpu usage.Provided CITRIX’s best practice to ITS Windows Infrastructure Group for SQL infrastructure setup to better serve CITRIX farm.Tested various OS platforms to make sure the CITRIX Xendesktop is compatible with our environment.Managed IIS/Apache web server, SQL 2005 servers, Delivery Controller, XenServer, Xenapp Server, and IBM storage serverManaged Citrix Provisioning server with Management Command Line Interface(MCLI), Simple Object Access Protocol(SOAP), and PowerShell Programmer Interface.Helped users to troubleshoot CITRIX XenDesktop issues from Windows, Linux, and Mac OSX.Provided CITRIX knowledge and troubleshooting skills for team member to create Help Docs.Managed Active Directory to implement GPO and user grouping.



University of North Carolina

• Biotechnology Research

• System Adminstrator

  • Oct 2007 - Oct 2009

  Led system group to install and configure NetApp filers with SNAPMIRROR enabled to provide redundancies.Utilized Open System Snap Vault (OSSV) to backup server infrastructure for disaster recovery.Maintained 2500 users’ storage needs thru Active Directory DFS with NetApp filers and Operation Manager.Upgraded SMS server, IIS/Apache web server, print server, and domain controllers to windows 2008.Established Change Management policies and procedures to better serve our customers.Upgraded and configured from CITRIX MetaframXP server farm to CITRIX Presentation/XenApp server farm with windows 2008 server.Migrated over 100GB of SQL databases from Genetics department to our clustered SQL infrastructure.Implemented SQL 2000 to SQL 2005 in place upgrade. Implemented SQL 2005 Disaster recovery of all SQL Databases.Managed Windows 2003/2008 Active Directory Infrastructure for over 2500 users and computersPartnered with ITS Labs and Systems group to evaluate VMware virtual desktops and Citrix Xendesktops.Partnered with ITS Research Computing group to evaluate Virtual Computing Lab for Microsoft Window applications.



NetApp

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Engineer II

  • Jan 2007 - Oct 2007

  Led Technical Triage Team to establish proper procedures for troubleshooting common customer issues. Guided team members in cooperating with R&D team.Responsible for diagnosing software and hardware issues, researching workarounds, and verifying fixes. Focused on remote file sharing protocols on both UNIX (NFS) and Windows (CIFS). Developed expertise in NetApp's dedicated multi protocol network file servers which feature an innovative architecture, optimized file system including Write Anywhere File Layout (WAFL) and powerful proprietary micro kernel based operating system Data ONTAP, which features an integrated RAID protection for data security.Resolved numerous customer technical issues through the use of technical expertise, knowledge base, and any tools which provide for the customer's success. Partnered with other technical staff members in support of various processes of the case management cycle and other functions that may be assigned. Authored solution accessible by customers, partners and field support personnel via NOW.NETAPP.COM



UNC Chapel Hill

• United States
• Medical Practices
• 1 - 100 Employee

• System Administrator

  • May 2000 - Dec 2006

  Installed and configured SMS server, file storage server, IIS web server, print server, Norton Anti-virus server and VPN access for over 2500 users. Keeping all the system with up-to-date security patches.Installed and configured SQL 2000 server, MOM server, and IPMon server to better track all server’s performance before bottlenecks.Installed and configured CITRIX MetaframeXP servers with windows 2003 server. Served 30+ applications to remote users and help to cut down cost for software expenses. Upgraded from Windows NT to windows 2000 and windows 2000 to windows 2003.



Misys

• United Kingdom
• Financial Services
• 700 & Above Employee

• Helpdesk Specialist II

  • May 1999 - May 2000

  Supported configuration and trouble shooting for DOS, Windows 95/98, Windows NT, Exchange, Outlook, and Office 95/97/2000.Provided network support for WINS, DHCP, DNS, TCP/IP, LAN, and WAN network. Maintained Windows NT server with up to date patching and troubleshooting.Helped customers to troubleshoot and work with CITRIX WinFrame applications. Supported configuration and trouble shooting for DOS, Windows 95/98, Windows NT, Exchange, Outlook, and Office 95/97/2000.Provided network support for WINS, DHCP, DNS, TCP/IP, LAN, and WAN network. Maintained Windows NT server with up to date patching and troubleshooting.Helped customers to troubleshoot and work with CITRIX WinFrame applications.

• Computer Consultant

  • Jan 1999 - May 1999

  Tier-2 support for problems escalated from on-site technicians.Maintained Windows NT infrastructure with file sharing, web hosting, and printing service.Supported Windows NT workstations and Windows 95/98 operating systems. Provided network support for Ethernet peer-to-peer networks and server-based networks. Tier-2 support for problems escalated from on-site technicians.Maintained Windows NT infrastructure with file sharing, web hosting, and printing service.Supported Windows NT workstations and Windows 95/98 operating systems. Provided network support for Ethernet peer-to-peer networks and server-based networks.