Experience

Ecoclean North America

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Spare Part Engineer

  • Jun 2017 - Present

  Spare Parts Engineer 1.Daily management for Spare Parts Sales Operation Team, Achieve annually sales target which is assigned via company management. 2.Support team members to deal with customer’s inquiry, offer, order, delivery note, invoice, AR in SAP.Develop spare part team + Operational excellent 3.Monthly report to service management for spare parts business situation. 4.Follow up and continuously to improve OTD and customer satisfaction of spare part. Spare Parts Engineer 1.Daily management for Spare Parts Sales Operation Team, Achieve annually sales target which is assigned via company management. 2.Support team members to deal with customer’s inquiry, offer, order, delivery note, invoice, AR in SAP.Develop spare part team + Operational excellent 3.Monthly report to service management for spare parts business situation. 4.Follow up and continuously to improve OTD and customer satisfaction of spare part.



EVAPCO Asia Pacific

• China
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Field Service Coordinator

  • Jul 2012 - Jun 2016

  Evapco(Shanghai) Refrigeration Equipment Co., LtdField Service Coordinator 1. Coordinate with marketing department，sales department and final customer for field service issues to ensure problems on the jobsite will have quickly been responsed immediately.2. Travelling management and scheduling for field service team.3. Field service techinical support, such as vibration and balance issues at home and abroad etc.4. Train customer for equipment maintainance. 5. Follow-up customer quality Assurance Rerord under the warranty, customer complaint and troubleshooting.6. Make sure all the parts are on the procedure and accurate record of stock of spare parts.7. Secretarial and administrative support and other works assigned by the manager. Show less

• Product Engineering & Product Planner

  • Jul 2009 - Jun 2012

  Product Engineering & Product Planner1. Detail designs with drawing issuance as per headquarter basic design.2. Custom design request analysis and then communicating with headquarter on helping headquarter design team to customize the customer's needs.3. Involve workshop in-process manufacturing.4. Change the drawings by AutoCAD 2D and Solid edge.5. Planning staff, to plan and schedule production on a weekly basis,communicate with marketing or sales department regarding lead time, to create a production schedule, weekly report and monthly report6. New product project helper(new finned-coil).interpreter, tools etc.7. production plan situation trace and feedback8. The Foremost Function as responsible for relevant technical documentations translation and related interpretation for production department.(PAP,MAP,,FLAH,ECN) Show less