Experience

Singlife with Aviva

• Executive Premium Management

  • Feb 2022 - Present

  Perform one-stop service delivery in processing premium related request from customer using company core system. Handle all premium transactions submitted by customers to achieve the desired service standard and great customer outcomes. Perform one-stop service delivery in processing premium related request from customer using company core system. Handle all premium transactions submitted by customers to achieve the desired service standard and great customer outcomes.



Ascent Automotive Pte Ltd

• Customer Experience Officer

  • Feb 2019 - Present

  • Manage after-sales operations for customer services and parts departments• To build sustainable relationships with customers through open and interactive communication• Manage large volume of calls and emails for after-sales• To book and track vehicle servicing for customers• Assist with placement of parts orders, parts inventory & inquiries• Filling and submission with Hyundai Corporation (Service) and Mobis for warranty• Assist and coordinate servicing and repairs operational process with Spark Car Care • Assist with Hyundai service reports to HMC after-sales• To support marketing team to create company branding awareness and develop digital marketing Show less

• Sales Project Coordinator

  • Feb 2021 - Present

  SeasonalFeb 2021 to Dec 2021• Handling and Resolving of Sales Person’s, and Contractor/Body Builder’s enquiry and issue(s)• Receive new order(s) from Sales Manager, by going through the RCO, Costing Summary, Quotation(s), Registration Schedule, movement chart, etc• Update sales order into database (Project Tracking & Master Stocklist)• Request for Stock Movement, after allocation through Supplier• Arrange vehicle delivery to customers• Update SE on movement, modification status, photos & deliver• Update delivery date to customer service & marketing• Update modification completed date to account• Generate purchase order (PO) for vehicle modifications via MYOB software• Check and submit registration documents for vehicle registration• Update master stocklist & daily flash report for any order cancelled• Handle Hyundai registration & Vitas• Prepare daily, weekly & monthly reports for multi-brand & Hyundai vehicles• To book and track vehicle servicing for customers• Assist with placement of parts orders, parts inventory & inquiries• Assist with warranty claims for multi-brands & Hyundai servicing and repairs operational process with Spark Car Care• Assist with Hyundai service reports to HMC after-sales• To support marketing team to create company branding awareness and develop digital marketing• To back-up for the role of sales project coordinator Show less



GREAT EASTERN

• Singapore
• Insurance
• 700 & Above Employee

• Temp Customer Service Agent

  • Jul 2019 - Jan 2020

  ● Multi-tasked systems while providing service and resolving customer issues with good communication skills and problem-solving skills ● Maintain a high-volume workload within a fast-paced environment ● Identify and handle policyholders’ enquiries efficiently and accurately ● Enter customer data and other relevant information into call centre database as required ● Follow-up requests and follow through each case right up to its completion ● Alert management of issues and concerns that require escalation for complete resolution ● Perform other ad-hoc duties assigned Show less



Grand Mercure Singapore Roxy Hotel

• Guest Service Assistant

  • Apr 2017 - May 2019

  Front Office & Royal Club ● Checking in and out of guests efficiency and attending to guest’s request ● Attend to guest queries or requests in a polite and efficient manner ● Ensure a high level of guest service is consistency maintained ● Having 6 months of experiences at VIP Executive Lounge such as preparing amenities for VIP arrivals, serving cocktails and some paper works ● Awarded “Excellent Service Award 2018” from Singapore Hotel Association ● Awarded Talent of the Month February 2019 Show less



Hotelbeds Group

• Georgia
• Hospitality

• Intern Office Assistant

  • Sep 2016 - Feb 2017

  Destination Management Department ● Support Regional Asia project such as coordinate with Asia Pacific offices : touristic product information, client data ● Able to use the web product platforms and other technologies used by various businesses such as Power Point & Share Point ● Get experience to directly involved in cruise turnaround and shore excursion operations Destination Management Department ● Support Regional Asia project such as coordinate with Asia Pacific offices : touristic product information, client data ● Able to use the web product platforms and other technologies used by various businesses such as Power Point & Share Point ● Get experience to directly involved in cruise turnaround and shore excursion operations