Technical Program Manager

• Dec 2020 - Present

Softwre Delivery Project Manager

• Feb 2017 - Mar 2020

Delivery of complex and exclusive multivendor software solution projects for Automatic Teller Machines and recyclers in national and international financial institutions. Customer relationship management HSBC, Banco Azteca, BanCoppel, Santander, CitiBanamex, Banjército. • Definition, coordination and deployment of large projects and programs. • Management and engagement of multidisciplinary and multicultural groups (Germany- USA- Czhec Republic- Italy-Mexico-India-Canada) for the development of solutions according to requirements. • Conduction of estimations of resources for diverse initiatives and budget. • Generation of SOW's. • Definition and tracking of project plans and schedules. • Management of budget through the control of P&L including financial forecasting. • Generation of documentation for deliverables. • Management of meticulous change control and governance processes. • Risk management. Adressing and resolution of conflicts. • Management of project resources, developers, architects, SME's, QA's and PM's. • Report of status to senior management in regional and global committees internally and with customer. • Maintenance of status, profitability and documentation of project. • Participation in RFQ's and RFP's. • Generation of quotations for professional services. • Participation from presales negotiations to the delivery of projects. • Participation in the generation and review of contracts. • Coordination and delivery of POC´s (Proofs of Concept). • Support to customer in the definition of scope according to available products. • Invoicing. Achievements: Recognition of the Companie’s senior management for the successful completion of a key project for the organization at global level with an important English bank in 2018. Assignment of the most important banking project of the portfolio in MX in 2019. Show less

Program Manager

• Oct 2012 - Jan 2017

Coordination and control of the strategic and regulatory program of End of Vendor Support for 106 applications of CitiBanamex involving OS, middleware, Databases and the migration from Monterrey to Querétaro and Georgetown Datacenters through 8 projects and 1 governing program. Coordination and generation of Disaster Recovery Plans (DRP's). • Engagament of multiple areas of the bank such as infrastructure, architecture, core business, risk and compliance, app owners and vendors to update SW products to generate working plans aligned to processes. • Generation of estimations and presentation to local and global committees to obtain the required budget. • Coordination and guidance of a team of project managers to execute activities with the different internal and external groups of the bank associated to the program. • Management of risk and escalations in regional Steering Committees. • Assurement of program and project administration in Citibanamex official tools. • Management of projects according to SDLC. • Monitoring and control of QA. • Assessment and evaluation for Software license purchasing • Requests of infrastructure, severs, racks, SAN, NAS, etc. • Server decomission process in datacenters along with infrastructure team. • Generation of tracking dashboards for weekly status with the main risks and alternatives allowing senior management to make decisions based in hard data as impacts in budget and time. • Development of abilities of the project management team to detect necessities, risks and hidden agendas of stakeholders. Achievements: Optimization of migration costs through the hiring of vendors with infrastructure capable to migrate applications in multiple layers. Creation of a local PMO and processes for the attention of technological, regulatory and compliance initiatives to serve the different bank areas (afore, internal consuming, global consuming, fiduciario) Show less

Customer Service Supervisor

• Nov 2009 - Sep 2012

Supervision of Lexmark service centers at national level. Assurance of service quality of vendors and implants on site. Direct attention to system managers of customers of government and private sectors. Functions: Definition of customer requirements, collaboration for strategy design in the implementation of printed managed services to guarantee the SLA of projects for INAMI, SEP, Carso, Cummins, IXE, Santander, FEMSA and Walmart. Inventory management. Generation of monthly reports. Service level and risk reports to Customer Service Direction. Achievements: Reactivation of Customer Service Area in Mexico. Award to the dedication and effort Lexmark for the service given in COP16 held in Cancun, Mexico 2010. Show less

Transport Network engineer

• 2008 - 2009

Management of the organization's fiber optic network, planning of installation of rings, connections, planning of scheduled maintenance. Functions: Documentation of the network of optical fiber for Mexico City and metropolitan área. Activation of circuits at logical level in the management systems. Support in maintenance Windows. Achievements: Creation of a reference system for future interventions to the network. Management of the organization's fiber optic network, planning of installation of rings, connections, planning of scheduled maintenance. Functions: Documentation of the network of optical fiber for Mexico City and metropolitan área. Activation of circuits at logical level in the management systems. Support in maintenance Windows. Achievements: Creation of a reference system for future interventions to the network.