Experience

Orange Care Group

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Manager, Provider Success

  • May 2023 - Present

• Performance Improvement Specialist

  • Aug 2020 - Jun 2023



Florida Health

• United States
• Government Administration
• 700 & Above Employee

• Director of Quality and Performance Excellence

  • Feb 2018 - Aug 2020

  Responsible for leading the assessment, design and enhancement of the department’s Culture of Quality including the use of key metrics to identify and improve business operations. Collaborated with the Senior Leadership team and the Health Department’s Administrator to implement the Sterling Model for Organizational Excellence and to meet Public Health Accreditation system requirements. Led the department’s workforce development assessment and plan; designed to improve department-wide knowledge and capacity of public health competencies and key organizational excellence areas. Facilitated the department’s strategic planning process and developed, monitored and reported on the progress of key department-wide plans, in alignment with statewide processes and priorities. Show less

• QI and Accreditation Specialist

  • Jul 2013 - Feb 2018

  Coordinated the Accreditation and Strategic Planning process for the agency. Worked closely with the Executive Management Team, Health Department Director and the State Health Office to collect and meet the deliverables set forth by the Public Health Accreditation Board and to develop actionable/ measurable strategic direction for the department. Acted as an internal consultant for the department, offering guidance and facilitating department-wide quality improvement (QI) projects. Trained team members on the agency's performance management system, QI processes and tools. Participated in several internal and external committees focused on continuous improvement, QI communication, customer service, employee engagement and workforce development. Show less

• Accreditation Coordinator

  • Oct 2011 - Jul 2013



University of Miami

• United States
• Higher Education
• 700 & Above Employee

• Intervention Facilitator

  • Mar 2013 - Jun 2014

  Facilitated a research funded HIV/AIDS prevention program. Provided various educational presentations focused on improving HIV/AIDS prevention practices among at-risk Hispanic women. Facilitated a research funded HIV/AIDS prevention program. Provided various educational presentations focused on improving HIV/AIDS prevention practices among at-risk Hispanic women.



Nationwide

• Insurance
• 1 - 100 Employee

• Lifestyle Health Coach

  • Apr 2011 - Nov 2011

  Executed various aspects of a high profile Lifestyle Management account including but not limited to; participant enrollment, customer service, scheduling, health coaching etc. Provided recommendations for healthy behavior changes according to company protocols and maintained detailed database records that ensured the delivery of premium service to all participants. Quickly became a trusted Health Coach known for “can-do” attitude, flexibility and high-quality work. Executed various aspects of a high profile Lifestyle Management account including but not limited to; participant enrollment, customer service, scheduling, health coaching etc. Provided recommendations for healthy behavior changes according to company protocols and maintained detailed database records that ensured the delivery of premium service to all participants. Quickly became a trusted Health Coach known for “can-do” attitude, flexibility and high-quality work.



Wincorp International, Inc.

• United States
• Farming
• 1 - 100 Employee

• Administrative Assistant

  • Aug 2006 - Apr 2011

  Coordinated with various staff for operational support activities; served as a liaison between departments in the resolution of day-to-day administrative and operational problems Coordinated with various staff for operational support activities; served as a liaison between departments in the resolution of day-to-day administrative and operational problems



American Heart Association | American Stroke Association

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Cultural Initiatives Intern

  • Aug 2010 - Dec 2010

  Temporarily took over the roll of Cultural Initiatives Director in the efficient management of a heart disease and stroke prevention grant funded program. -Collaborated with Baptist Hospital’s Congregational Health Department in organizing health fairs -Provided educational materials to those whom requested them -Assisted in connecting community organizations with the proper community health resources -Built and maintained relationships with several community organizations Temporarily took over the roll of Cultural Initiatives Director in the efficient management of a heart disease and stroke prevention grant funded program. -Collaborated with Baptist Hospital’s Congregational Health Department in organizing health fairs -Provided educational materials to those whom requested them -Assisted in connecting community organizations with the proper community health resources -Built and maintained relationships with several community organizations