Experience

Tonal

• United States
• Wellness and Fitness Services
• 200 - 300 Employee

• Logistics and Inventory, Supply Chain Manager

  • Dec 2018 - Present

  San Francisco Bay Area • Managed supply chain operation including plan and procurement. • Handled global logistics to make sure shipment arrive on time to meet the order fulfillment schedule date. • Built new 3PL distribution center and repair center, developed 3PL operation process and managed 3PL inventory to make sure 3PL meet company service expectation. • Reviewed and negotiated logistics and operation cost to meet the company goal.



Fortinet

• United States
• Computer and Network Security
• 700 & Above Employee

• US Operation Manager

  • Oct 2014 - Present

  Sunnyvale, CA 1. Make strategy plan including manpower, process, cost, facility flow plan, etc. 2. In charge receiving, shipping, inventory and RMA operation. 3. New ERP--Oracle, Operation project owner, design future process.

• US RMA Manager

  • Sep 2013 - Present

  Sunnyvale CA 1. Handle America RMA , and America base 3rd party process 2. In-charge inventory, return to vendor process 3. Fulfill service customer request, prepare EOL and RMA buffer.

• OPERATION SUPPLY CHAIN SPECIALIST II

  • Jan 2012 - Present

  Sunnyvale, CA 1. Calculate forecast, prepare buffer, handle receiving and keep backorder to lowest level. Achieved 100M sales target at 2012. 2. Work closely with PM Team, CM, Vendor and other facilities to resolve supply chain issues. 3. Handle Return-To-Vender process, reduce buffer idle in stock time. 4. Maintain US and Global Eval inventory, do quarter inventory audit and analyze inventory.

• Senior Operation Manager

  • Jul 2016 - Dec 2018

  Sunnyvale, CA



ASUS

• Taiwan
• Computer Hardware Manufacturing
• 700 & Above Employee

• RMA Supervisor

  • Jan 2004 - Dec 2011

  Fremont, CA 1. Handle material purchasing; fulfill eighty American base RMA repair centers repair parts request, re-search and negotiate costs with local 3rd party rework service providers, local supply chain vendors. Used Lean Six Sigma, Toyota Production System concept to handle Contract Manufacture, Vendor and facilities inventory and supply chain at the safety level. Set up forecast, fulfillment KPI (key performance index) rate is 98% each quarter to reach RMA 2 day repair TAT( turnaround time)… Show more 1. Handle material purchasing; fulfill eighty American base RMA repair centers repair parts request, re-search and negotiate costs with local 3rd party rework service providers, local supply chain vendors. Used Lean Six Sigma, Toyota Production System concept to handle Contract Manufacture, Vendor and facilities inventory and supply chain at the safety level. Set up forecast, fulfillment KPI (key performance index) rate is 98% each quarter to reach RMA 2 day repair TAT( turnaround time) 100% 2. RMA Quality: Handle customer feedback, repair quality, and work with customer service department law office to achieve customer and company requirements. Work with TSD, RD to discover defect root causes to reduce multiple RMA returns. 3. In charge RMA Supply Chain team: RMA On-time-delivery process, inventory control, buffer planning, End of life RMA spares planning, RTV (returns-to-vendor) and cycle count. Analyzed buffer level, make planning to fulfill customer requirements, set and maintain safety stocks. Dispatch buffer from Hub to 3rd party, monitor efficiency of freight cost. 4. Analyze and supervise workforce utilization, facility layout, and operational data, such as manpower costs, process flows, and production scheduling, to determine efficient utilization of workforce and equipment. 5. As service product management, co-work with Sales, product manager to set up service police rule for each new product and new customer. Show less