Experience

Veloce Global Logistics Sdn Bhd

• Customer Service Manager

  • Feb 2017 - Present

  * Responsible for coordinating shipments from overseas for air & ocean covering 3 branches * Coordinates with Sales department on the quotation required by customers and to check validity of quotation prior to any shipment being moved * To provide solutions to clients on the best way to handle their shipments and to meet client satisfaction * Coordinate with Overseas agent on the shipment consolidation by Air & Ocean * Maintaining customer satisfaction * To coordinate with Operations department to ensure clients shipment arrive and are delivered on time * To handle Cross Trade shipments in terms of invoicing and costing of job files * To ensure all email s of communication to clients and agents are replied daily and to not receive any reminders * Manage the Sales Support Team in terms of quotation, SOP, customer relationship and any other matters related to sales support * As a Control Tower for Key Account customer , coordinate and monitor cross trade shipments from South East Asia to Worldwide Show less


Italsempione S.p.A.
• Italy
• Truck Transportation
• 100 - 200 Employee
• Customer Service Manager

  • Jan 2015 - Jan 2017


Jas Worldwide Asia Pte Ltd

• Regional Support Analyst

  • Sep 2011 - Nov 2014

   Provide end user support and training for GlobalOne applications to ensure that users are able to use JAS systems in a consistent and efficient manner.  Responsible for providing day to day application support for GlobalOne Application Suite.  Provide second-level support to regional users.  Where training documentations does not exist, create certain training materials.  Work with Regional Business Analyst(s) and Regional Implementation Manager to create new development requests. Show less



Jas Worldwide (M) Sdn Bhd

• Head, Customer Care & Business Support Unit

  • Feb 2011 - Aug 2011

   Management of Customers Care & Business Support Unit team within Malaysia (Included Penang). Improve, retain, gross business relationship with clients. Monthly Customer Sales Turnover Analysis against previous year. Ensuring full control and full maximization of inbound Air and Sea freight consolidation.  Ensure compliance to policies related to sell rate, SOP (Standard Operational Procedure), Cross Trade and Orbis.  Providing training to CS team on how to communicate

• Executive Coordinator

  • Aug 2009 - Jan 2011

   Sourcing for air and ocean freight both local shipping/airline and overseas agent. To negotiate pricing and to evaluate quotations with local supplier and overseas agent. Rate sourcing and Key liaise person for overseas RFQ. Rate sourcing for project/air charter/breakbulk and handle for MTO RFQ. Provide sales support, work closely with sales team to grow business and achieve customer service level. Follow up with customer (thru phone or email) and try to close the sales.  Assist to attend customer inquiries during absence of Sales Personnel. Assist to monitoring shipment during the absence of Customer Service. Key user for in-house operational system. Input data into operational system to improve accuracy and efficiency invoicing. Trouble shooting and problem solving for customer complain. Show less

• Quality Executive

  • Apr 2009 - Jul 2009

   In-depth implementation of ISO 9001:2000 certification, implementation of the 5S policy, implementation of JWS/JDE system (Accounting and Operational system) Arrange training for company staffs

• Sales Executive

  • Mar 2008 - Mar 2009

   Generate new business through outbound calls and follow up on incoming sales leads.

• Inbound Sales Coordinator

  • Jul 2007 - Feb 2008

   Sourcing for air and ocean freight both local shipping/airline and overseas agent. To negotiate pricing and to evaluate quotations with local supplier and overseas agent. Rate sourcing for RFQ and Key liaise person for overseas RFQ. Provide sales support, working closely with sales team to grow business and achieve customer service level.