Experience

China Telecom Asia Pacific

• Singapore
• Telecommunications
• 1 - 100 Employee

• Account Manager

  • Jun 2020 - Present



LGA Telecom Pte Ltd

• Singapore
• IT Services and IT Consulting
• 1 - 100 Employee

• Account Management Executive

  • Jan 2018 - Apr 2020

• Sales Executive

  • Sep 2016 - Apr 2020

  • Master, retention and manage existing customers’ account consistently, build excellent client relationships, offering customized and dynamic solution to their business to create win-win partnership.• 100% protected company increase with outcome of meeting customer satisfaction by existing accounts value growth.• Consult, prospect and develop implementation with effective solutions, solve and challenge complex problems successfully when subsequence changes unexpected.• Promoted to play sales role after successfully make a growth of existing accounts’ pool, well knowledge of the full life cycle of sales process from prospecting to close.



Hexacon Construction Pte Ltd

• Public Relationship Officer, Purchaser & Site Admin

  • Jun 2014 - Sep 2016

  Public Relationship Officer:• Fundamental in improving the company image following a publicised industrial accident; conceived and coordinated efforts to minimise loss of the client’s confidence and maintained a positive corporate image as measured by being rewarded by BCA – Building and Construction Authority.• Assisted clients to develop business, purchasing, advertising, and remodeling plans to create stronger external stakeholder relationships• Designed and implemented residence engagement plan culminating in achieving zero residence complains for 8 months.• Achieved an average 92% residence satisfaction rating over the 2 years; resolved 93% of incoming customer requests and problems, referring only the most complex to office manager.Purchasing Officer:• Facilitated cost-reduction exercise with vendors realising to 11% savings for materialsand services.• Quality checked vendor supplies eliminating 2% to 3% of faulty materials every month. Proactively monitored market price changes enabling 5% to 10% lower costs than the average market price for supplies. Ensured purchasing functions utilised the IFCA system to issue Purchase Orders on time.Site Administration:• In charge of all site project documentations, preparing weekly and monthly reports formanagement• Trained 3 new employees in using company IFCA software, data entry, data retrieval, persuasion, and conflict resolutions.• Issued and distributed safety PPE, consumable stuffs to workers, sub-contractors and consultants on a daily basis.• Proactively assisted management with external communications and documentation to consultants, sub-contractors and suppliers.



Intercontinental Logistics Pte Ltd

• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Sales and Marketing Executive

  • 2012 - May 2014