Experience

Lao Family Community Development, Inc.

• United States
• Individual and Family Services
• 1 - 100 Employee

• Program Coordinator

  • Sep 2022 - Present

• WIOA Employment Counselor

  • Mar 2021 - Sep 2022

  - Provided program orientation and completed intake package with youth and adult participants- Collaborated with local business and non-profit organizations to develop work experience opportunity for the youth- Prepared and conducted weekly workshops for the youth and help them with career exploration- Provided one-on-one counseling and assist the client with worksite placements- Assisted manager to generate the quarterly report of two different programs



Gene Lou Insurance Agency

• United States
• Consumer Services

• Insurance Assistant

  • Jul 2017 - Feb 2020

  - Handled all incoming calls and also assisted customers with a variety of questions - Created a database for the policy cancellations and present the insights to the agent - Assisted agent to set up sales strategy plans by utilizing the previous data - Upkeep and maintenance for Agency’s social media accounts including Facebook, WeChat, LinkedIn, Yelp, and Hearsay - Supported the company with all the administration tasks from organizing, filing documents, and recording the office expense Show less



City of Oakland Treasury Division

• Oakland, California, United States

• Summer Intern

  • Jul 2017 - Aug 2017

  - Assisted with structured finance models and budgeting analysis - Maintained database for retired employees - Organized and kept documents accessible - Assisted with structured finance models and budgeting analysis - Maintained database for retired employees - Organized and kept documents accessible



Oakland First Fridays

• Events Services
• 1 - 100 Employee

• Summer Intern

  • Jul 2015 - Aug 2015

  - Helped implement and coordinated festivals with attendance of 500 people - Planned and coordinated vendors into specific locations for the Oakland First Friday Festival - Maintained an up-to-date database with all the volunteer's current availability to the organization - Helped implement and coordinated festivals with attendance of 500 people - Planned and coordinated vendors into specific locations for the Oakland First Friday Festival - Maintained an up-to-date database with all the volunteer's current availability to the organization