System Administrator

• Feb 2023 - Present

• Jul 2022 - Jan 2023

• Jan 2020 - Jul 2022

-Perform optimization and troubleshoot KPIs of 2G/3G/4G network-Perform configuration consistency check for all RAN elements -Responsible for all RAN database-Prepare 2G/3G/4G worst cells' report and give recommendations-Dimensioning the 3G/4G RAN network according to the coverage, capacity and quality requirements-Responsible for all process orders (SAP knowledge)

• Mar 2018 - Mar 2020

- Alarm monitoring and initiate troubleshooting process for all GSM, Fix and IT networks, system and equipment in 10 minutes. -Notify all related parts for all the faults via phone, e-mail, and trouble ticket. - Fault Handling and Escalation to ensure the core network is stable - Identifying and responding to faults, handling escalation through to resolution -Monitoring: All Network Elements Core/Backbone/Access -Monitoring: Power/air conditioner/other sensors for Data Centres / HUBs / Street Cabinets/POPs -Monitoring: All services Internet/data/telephony/TV -Reporting: Produce daily/weekly/monthly Reports on Network Elements Availability Show less

• Oct 2016 - Mar 2018

- Responsible for handling customers calls and resolving technical issues regarding GSM, ADSL, PSTN and IPTV problems - Coordinate with supervisor in handling important client complaints - Identifying configuration errors, and handling escalation through to resolution