Experience

Betzest Official

• Gambling Facilities and Casinos
• 1 - 100 Employee

• Head of Casino

  • Mar 2022 - Present

  • Implementing and managing the casino strategy on a group level.• Owning the full plan and execution of implementing casino strategies.• Mentoring, managing and leading the Casino Team.• Managing the games catalog and the game/ supplier strategy.• Implementing, monitoring and regularly presenting KPIs transparently and turninginformation into action points for business stakeholders.• Driving the product development and functionality around the casino product vertical, building a first-class player experience.• Ownership and management of game supplier relationships and driving the commercial and contractual strategies.• Collaborating with various stakeholders across the business, mainly CRM, BI, Operations and contributing with product expertise. • Creating, adapting and enforcing Support/VIP procedures, escalations and best practices.• Keeping in the loop with industry news, casino innovation and overall emerging market trends.• Designing test plans, improving the casino offerings, introducing new games, measuring player response and monitoring the competition.• Key understanding of all aspects of the Casino, including system configuration, reporting functions and bonus/promotion types. Show less

• Casino Manager

  • Feb 2019 - Mar 2022

  • Responsible for the Casino vertical (Casino and Live Casino).• Responsible for marketing strategies and retention activities.• Creating marketing concepts and executing marketing campaigns.• Following and contributing in the improvement of the internal processes and strategies connected to: life cycle management, customer segmentation, loyalty management, retention rate, and churn prevention with a special focus on key segments.• Leading daily Casino product operations and tasks, ensuring timely delivery and effective product management.• Responsible for the casino communication plan.• Managing game positioning, site content and overall promotions visibility across mobile and desktop.• Creating, adapting and enforcing Support/VIP procedures, escalations and best practices.• Keeping in the loop with industry news, casino innovation and overall emerging market trends.• Designing test plans, improving the casino offerings, introducing new games, measuring player response and monitoring the competition.• Key understanding of all aspects of the Casino, including system configuration, reporting functions and bonus/promotion types. Show less



UNIVERSE SH.A., (Bastarena)

• Tirana, Albania

• Casino Manager

  • Oct 2018 - Feb 2019

  Overseeing the day-to-day operations of the Casino vertical including full P&L responsibility and overall management of all Casino products. Driving and supervising front-end product development across desktop and mobile platforms in cooperation with external suppliers. Performance reporting for the Casino offering. Working closely with software providers to deliver product road maps in line with deadlines. Monitoring requests and suggestions from the Casino community. Creating and executing targeted promotions. Designing test plans, improving the casino offerings, introducing new games, measuring player response and monitoring the competition. Show less



Hyatt Regency

• United States
• Hospitality
• 700 & Above Employee

• Head Of Training And Development

  • Aug 2013 - Jul 2018

  Regency International Casino, Tirana, AlbaniaFacilitation, new hire orientation and employee development training programs.Delivering group and individual instruction and training. Presenting information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures. Formulation of training outlines and determining instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops. Organization and developing of training procedure manuals, guides and course materials such as handouts and visual materials. Providing administrative functions necessary to deliver and document training programs. Evaluation of the effectiveness of training and development programs, and utilizing relevant evaluation data to revise or recommend changes in instructional objectives and methods. Arranging of communications about new courses, development programs and training events. Organizing of training updates and changes. Maintaining team member training records. Tracking and reporting on compliance training requirements. Show less

• Gaming Inspector

  • Mar 2006 - Aug 2013

  Regency International Casino, Tirana, Albania Monitoring of the casino floor, observing customers and employees to ensure compliance with Gaming Regulations, Gaming Commission Regulations, and Casino management practices, policies and procedures. Monitoring of the gaming activities to prevent cheating and fraud. Writing of the incident reports and follows up on all reported incidents/violations of regulations and controls, working closely with Casino floor security and financial personnel. Monitoring of the customers and employees to ensure no cheating or illegal gaming devices are used. Reporting of observed/detected irregularities in any department. Show less