Experience

UK Home Office

• Line Manager



Disclosure and Barring Service (DBS)

• United Kingdom
• Government Administration
• 100 - 200 Employee

• Administrative Officer

  • Jan 2017 - Nov 2019

  Disclosure and Barring service; my main role is to undertake the required analysis for dbs checks for those individuals that wish to work with vulnerable adults and young people. The checks consist of confirming or denying the possible applicants data with that on the Police National Database. Using the processes assigned to me I complete on average 90 checks per day with minimal error ratio. While very self motivated and confident in my work, I also support my current team with any inquiries or indecisions they may have while completing their own work, allowing me to share my knowledge while also completing my targets to a high quality. When needed I also take on the role of Deputy, overseeing the allocation of work throughout my team as well as confirming attendances and targets are met throughout. I also review the teams work on a regular basis to correct any mistakes and pass on any errors to higher management so that procedures can be adhered to correctly. Show less



Santander UK

• United Kingdom
• Banking
• 700 & Above Employee

• Customer Advisor

  • Jul 2015 - Jan 2018

  Card Alerts department; my main role is to resolve specific banking enquiries from Santander’s large client base, this may be in relation to potential fraudulent activity, a dispute with a company or their card being declined. Using my training in Data Protection and Risk Assessment, my aim is to protect customers’ accounts from risk whilst delivering and maintaining excellent customer service at all times. I have been trained in anti-corruption and bribery; this training has been of upmost importance whilst working directly with vulnerable customers and their accounts. Whilst working as part of a busy and diverse team, I support the supervision of the department by reviewing other colleagues’ calls; offering advice and support when necessary. I embrace change by assisting in the delivery of weekly reports with the aim to ensure the company policies and procedures are upheld to the highest standard within my team. Show less



EE

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer Service Sales Assistant

  • Jan 2012 - Jun 2012

  In this role I worked with in a target driven environment offering phones and contracts through face to face sales to help generate new business for the company. In this role I learnt many new sales techniques, including the ability to know when and where additional items could be added onto sales, learning how to manage a monthly target, as well as helping to work towards an over store target. This role required me to keep up to date with all product knowledge to do with new contracts and phones as well as being able to link them to a client’s demands and needs. Show less



SPAR International

• Netherlands
• Retail
• 700 & Above Employee

• Senior Customer Service Advisor

  • Jan 2008 - Dec 2011

  I started in Spar as Customer Advisor where I learnt to work in a fast moving retail environment; my general duties included the general upkeep of the store front, merchandising of items in the store and stock replenishment. As I developed in my role I became a Senior Customer Advisor, in this role I learnt advance cash handling skills and was duty manager when other managers were off. I took responsibilities for opening and closing the store and in time to training new staff. When covering as a duty manager I had to help resolve all customer issues where possible or, when needed, when to raise the issue to a higher level of management. While working within the store I received several 100% mystery shopper reviews Show less