Experience

Capital Construction & Maintenance Ltd

• United Kingdom
• Construction
• 1 - 100 Employee

• Administrator

  • Jul 2022 - Present

  - Using Xero - Payroll - Preparing, organising and storing information in paper and digital form - Dealing with queries on the phone and by email - Managing diaries, scheduling meetings and booking rooms - Arranging travel and accommodation - Arranging post and deliveries - Taking minutes at meetings - Typing up letters and reports - Updating computer records using a database - Printing and photocopying - Ordering office supplies - Maintaining office systems - Liaising with suppliers and contractors - Liaising with staff in other departments, e.g. finance, HR Show less



D&D London

• United Kingdom
• Hospitality
• 400 - 500 Employee

• Receptionist

  • Jun 2022 - Aug 2022

  - Meeting and greeting clients - Booking meetings - Keeping the reception area tidy - Answering and forwarding phone calls - Screening phone calls - Sorting and distributing post - Welcome guests in a warm and friendly manner. - Ascertains their dining/lodging needs. - Seats guests and manage the seating chart. - Monitors restaurant activity to determine seating and dining flow. - Responds to guest inquiries and requests in a timely, friendly, and efficient manner. - Performs opening and closing duties, as needed - Assists others with side work including, but not limited to cleaning, stocking, folding silverware, etc. Show less



Inception Group, London

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Hostess

  • Apr 2022 - Jun 2022

  - Welcome guests in a warm and friendly manner. - Ascertains their dining/lodging needs. - Seats guests and manage the seating chart. - Monitors restaurant activity to determine seating and dining flow. - Responds to guest inquiries and requests in a timely, friendly, and efficient manner. - Performs opening and closing duties, as needed. - Assists others with side work including, but not limited to cleaning, stocking, folding silverware, etc. - Welcome guests in a warm and friendly manner. - Ascertains their dining/lodging needs. - Seats guests and manage the seating chart. - Monitors restaurant activity to determine seating and dining flow. - Responds to guest inquiries and requests in a timely, friendly, and efficient manner. - Performs opening and closing duties, as needed. - Assists others with side work including, but not limited to cleaning, stocking, folding silverware, etc.



Capital Arches Group (t/a McDonald's)

• United Kingdom
• Hospitality
• 1 - 100 Employee

• • Aug 2021 - Apr 2022

  - Assign tasks to staff- Supervise staff throughout the shift- Monitor inventory levels- Ensure that enough staff members are present for the shift- Balance the cash register at the end of the shift- Carry out secure procedures for cash handling and deposits- Resolve conflict between staff members- Receive feedback from customers and resolve any complaints- Make day-to-day decisions on behalf of the team and provide support- Run the shift and provide excellent customer service Show less

• • Sep 2020 - Aug 2021

  - Ensure customers have a positive engagement at all touch-points- Fulfil customer expectations- Create a customer vision- Capture customers’ feedback- Answer customers’ questions

• • Sep 2019 - Sep 2020

  - Greeting customers with a smile- Take accurate food orders- Continually monitor Restaurant Cleanliness- Communicate clearly and effectively- Lead by example

• • Feb 2019 - Sep 2019

  - Followed food safety procedures according to company policies and health and sanitation regulations- Prepare products for guests in an efficient and clean manner- Operating cash register, good communication with customers, stocking items and good hygiene


JW Marriott Grosvenor House London
• United Kingdom
• Hospitality
• 100 - 200 Employee
• Hospitality Manager

  • Sep 2021 - Dec 2021