Xavier W.

Customer Success Agent at Lotto.com Inc.
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Bloomfield, New Jersey, United States, JE

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Google IT Support Certificate
    Coursera
    Feb, 2023
    - Nov, 2024

Experience

  • Lotto.com Inc.
    • United States
    • Consumer Services
    • 1 - 100 Employee
    • Customer Success Agent
      • Jul 2022 - Present

      •Manage customer communication, primarily through live chat and email •Educate users on platform services and features •Maintain robust records and updates within Zendesk and proprietary systems •Serve as the main point of contact and liaison between customers and the rest of the lotto.com team • Provide support and ensure customer satisfaction • Provide online tools to monitor business performance and improve CX •Partner with external departments to support additional projects •Adhere to regulatory requirements and internal guides Show less

  • Securitas
    • New York City Metropolitan Area
    • Receptionist
      • Mar 2019 - Apr 2020

      • Greeted and welcomed guests as soon as they arrived at the office • Answered, screened, and forwarded incoming phone calls • Directed visitors to the appropriate person and office • Controlled access to client site or facility through the admittance process • Prepared logs and reports as required. • Preserved order and acted to enforce regulations and directives for the site pertaining to personnel, visitors, and premises• Greeted and welcomed guests as soon as they arrived at the office • Answered, screened, and forwarded incoming phone calls • Directed visitors to the appropriate person and office • Controlled access to client site or facility through the admittance process • Prepared logs and reports as required. • Preserved order and acted to enforce regulations and directives for the site pertaining to personnel, visitors, and premises • Protected evidence or scene of incident in the event of accidents, emergencies, or security investigations. • Protected evidence or scene of incident in the event of accidents, emergencies, or security investigations. Show less

  • United States Air Force
    • United States
    • Defense and Space Manufacturing
    • 700 & Above Employee
    • Materiel Managment Specialist
      • Apr 2014 - Apr 2018

      • Supervised and performed item and monetary accounting, inventory stock control, financial planning, and funds control. • Computed requirements, determined allowance, and researched and identified supplies and equipment requirements. • Supervised and performed operations including storage inspection, identification, and receipt of property. • Monitored regulatory activities to maintain compliance with record and document management laws. • Kept informed of activities or changes that could affect the likelihood of an emergency, as well as those that could affect response efforts and details of plan implementation. • Prepared emergency status reports that described response and recovery efforts, needs, and preliminary damage assessments. • Prepared plans that outline operating procedures to be used in response to disasters or emergencies, such as hurricanes, nuclear accidents, and terrorist attacks, and recovery from these events. • Collaborated with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping. Show less

  • SpringHill Suites by Marriott
    • Hospitality
    • 700 & Above Employee
    • Hospitality Specialist
      • Jun 2012 - Feb 2014

      •Greeted and checked in clients •Verified payment methods and updated client information •Answered phones and emails •Assisted with incoming and outgoing mail correspondence •Kept reception area clean and welcoming •Assisted with filing and other administrative tasks as needed •Greeted and checked in clients •Verified payment methods and updated client information •Answered phones and emails •Assisted with incoming and outgoing mail correspondence •Kept reception area clean and welcoming •Assisted with filing and other administrative tasks as needed

Education

  • Montclair State University
    Psychology
    2019 - 2022
  • Community College of the Air Force
    Associate's degree
  • Saint Francis University
    Attended for 2 years

Community

You need to have a working account to view this content. Click here to join now