Xavier Vincent Ponnen

Senior Operations Manager – IoT Ops Center MRU at Orange Business Services Mauritius Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
Port Louis, Mauritius, MU
Languages
  • English -
  • French -

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5.0

/5.0
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陶溶(Rong TAO)Rony TAO

Vincent did an exceptional job for my retail customer(5000+ CE worldwide, and 500+ in China) . He is creative team member, smart and wise with luxuriant telecom knowledge. His rich technical-skills and positive attitude gave me too much help. As the customer representative of the biggest customer in China, I can say he is a great asset to company.

Mona Tamimy

Great to work with ! I strongly recommend - great communication skills & expertise

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Credentials

  • Generative AI Overview for Project Managers
    Project Management Institute
    Oct, 2023
    - Nov, 2024
  • Certificate of Attendance for 30-hours duration on OBJECT ORIENTED PROGRAMMING in JAVA
    University of Mauritius
    May, 2008
    - Nov, 2024
  • DIPLÔME SUPERIEUR D’ETUDES FRANÇAISE MODERNES
    Le Conseil d’Administration de L’Alliance Française de Maurice
    Feb, 2008
    - Nov, 2024
  • DIPLÔME APPROFONDI DE LANGUE FRANÇAISE DALF C1
    République Française, Ministère De L’Éducation Nationale
    Nov, 2007
    - Nov, 2024
  • Certificate of Attendance for 30-hours duration PC master Class
    Informatics Training Centre
    Nov, 2003
    - Nov, 2024
  • Certificate of Completion of Computer Proficiency Programme (CPP)
    University of Mauritius
    Apr, 2003
    - Nov, 2024
  • Cisco Certified Network Professional Service Provider (CCNP SP)
    Cisco
    Apr, 2015
    - Nov, 2024
  • Cisco Certified Network Associate Routing And Switching (CCNA R&S)
    Cisco
    Sep, 2013
    - Nov, 2024

Experience

  • Orange Business Indian Ocean
    • Mauritius
    • Telecommunications
    • 100 - 200 Employee
    • Senior Operations Manager – IoT Ops Center MRU
      • Jan 2020 - Present

      - Responsible for the setting up of the IoT Ops Center in Mauritius which regroups activities of L1 (helpdesk)/L2/L3 incident support (IoT Connect Advanced offer) and project implementation as well as Service management, Vendor management (Ericsson) and Service Lifecycle management.- Major actor in the incubation of the IoT Ops Model in Mauritius and contributor for setting up and improvement of the products revolving around the Orange group IoT Connectivity solutions -The improvement Plan led with the management, marketing BU, sales, presales, process actors, network experts, vendors, business partners, roaming partners and orange affiliates as well as IoT customers at large (inclusive of well-known car manufacturers, device manufacturers and telecommunication groups like KDDI corporation)- Working on Team Transformation project for integration of new Technologies/Services and offers. (e.g IoT Connect Express offer)-Responsible of People Management, Project Management, Asset management, Recruitment and Training/followup of resources on IoT and Mobile Core Network competency- Setting up of automated reporting for capacity management and innovative solutions for team improvement. (e.g Customer SAT setup, Knowledge base ..etc)-Covid management and Teleworking setup (To note that the team was setup/trained and set operational during first outbreak of covid and despite facing the upcoming outbreaks/confinements, team commitment and realisations has been recognized on global perspective for contribution)- Setup of Team Extension in Madagascar Show less

    • Senior Operations Manager - Advanced Network Incubator
      • Dec 2019 - Jul 2020

      - Responsible for two teams BVPN Galerie (Network orientation) & Technical Implementation Owner (Network Security Orientation)- Attended ESC(Expertise Solution Center) Managers seminary in France (October 2019)- Attended Agility for Managers training (February 2019)-Working on Team Transformation project for integration of new Technologies/Services.-Responsible of People Management, Project Management and Recruitment-Part of Automation leader team- Worked on the activity transfer to other internal entities Show less

    • Operations Manager - Pole Expertise et Soutien Team
      • Sep 2018 - Dec 2019

      - Core Activity: Leading Front Desk Teams responsible for providing support to Field Engineers on French Perimeter for installation and migration of Routers, Switches and SIP Phones of various brand including Cisco, Juniper, HP and One Access. End Customers are primarily French Enterprises having various sites across France)Worked on Setting up of Delivery Helpdesk Team in (2016) (Was sent in France for activity transfer of DHD team in Mauritius) as well as setting up of Voice Delivery Center team (2017) and Pole Expertise et Soutien Team (2018).People management (Recruited, trained and Managed Headcount of 16 in 2017 and with evolution brought, Headcount managed in 2018 was 47, 2019 >50 staffs)Designed framework for DHD,VDD & PES teams activities (recruitment plan, training plan, operational process and improvement areas)Handle internal and external escalations and reported to Local Manager and external partiesCurrently accountable for Competency Growth of the 3 Teams implemented (DHD,VDD,PES) and setup of layout and processes associatedEnsure teams maintain a high level of commitment and parallel competency growth.Works currently on integration of new activities namely B2GAAS, TSC Data and DHD DEF in current model Implement techniques for continuous improvement of team on activity (Designed and Built: automated reporting dashboards (Using Excel and BI Solutions), automated monitoring system and customer survey , knowledge base system for team self-improvement (Wiki), Operations “Pilotage” tools. Also worked on Root cause Analysis and audit for improvement of DHD and VDD team performance as well as contribute to Enhancement to whole Production cycle at all levels) Show less

    • Operations Manager - Network Delivery Help Desk
      • Jul 2016 - Aug 2018

      - Core Activity: Leading Front Desk Teams responsible for providing support to Field Engineers on French Perimeter for installation and migration of Routers, Switches and SIP Phones of various brand including Cisco, Juniper, HP and One Access. End Customers are primarily French Enterprises having various sites across France)Worked on Setting up of Delivery Helpdesk Team in (2016) (Was sent in France for activity transfer of DHD team in Mauritius) as well as setting up of Voice Delivery Center team (2017) and Pole Expertise et Soutien Team (2018).People management (Recruited, trained and Managed Headcount of 16 in 2017 and with evolution brought, Headcount managed in 2018 was 47, 2019 >50 staffs)Designed framework for DHD,VDD & PES teams activities (recruitment plan, training plan, operational process and improvement areas)Handle internal and external escalations and reported to Local Manager and external partiesCurrently accountable for Competency Growth of the 3 Teams implemented (DHD,VDD,PES) and setup of layout and processes associatedEnsure teams maintain a high level of commitment and parallel competency growth.Works currently on integration of new activities namely B2GAAS, TSC Data and DHD DEF in current model Implement techniques for continuous improvement of team on activity (Designed and Built: automated reporting dashboards (Using Excel and BI Solutions), automated monitoring system and customer survey , knowledge base system for team self-improvement (Wiki), Operations “Pilotage” tools. Also worked on Root cause Analysis and audit for improvement of DHD and VDD team performance as well as contribute to Enhancement to whole Production cycle at all levels) Show less

    • VPO Specialist (Carrefour VPN)
      • Jul 2013 - Jun 2016

      -Assigned to Customer Carrefour Team on 24/7 basis and Provide on-time, error-free Custom IP configurations and overall management of customer VPN.- Implies making use of Routing protocols such as MP-BGP, MPLS IPVPN, MPLS, DSL, OSPF, EIGRP, NAT, LAN SWITCHING, VLAN, RIPV2 and BGP.- Architecture & Design Detailed technical design for Carrefour Major Projects. Deployment Migration plans, providing expert support to Project Managers- Worked actively on Maintenance, troubleshooting and expansion of Carrefour Global VPN Network and handle Carrefour Incidents Management on 24/7 basis.- Worked on CISCO routers and Switches of various type (3G,DSL,ISDN,ASR..etc), Juniper Routers, Ipanema network Boost- Provide support to Team Leader in reporting activities- Based on Experience acquired on Carrefour VPN and personal experience acquired in PHP,HTML,HTML5, AJAX,JAVA programming languages and MySQL, designed and Managed the Carrefour VPO portal- a website acting primarily as a configuration template generator and experience repository. - Developed Several Scripts in Perl and Tools in order to help team in daily activities, optimizing team overall KPIs - as well as developed tools for Auditing of whole VPN network for enhanced customer experience.-Contributed especially in Preparation of sensible & complex setups of customer routing infrastructure (Hubs& Data Centers)-Ensured Effective coaching of new comers-Virtual Private Network Life Cycle Management (VPN LCM) Assessment Conceptual VPN Design, providing expert support to Customer Complex Solutions (CCS) and Acting as SPOC/referent in all Carrefour Activities especially sensible ones. Show less

  • Emtel
    • Mauritius
    • Telecommunications
    • 300 - 400 Employee
    • Trainee Engineer-Planning (Core Network)
      • Jul 2012 - Jun 2013

      Assist in Core Network Planning and Optimization, highlighting discrepancies in configurations of core nodes - Assist coordinator in projects and network dimensioning - Analyze core network Key Performance Indicators and report anomalies on a timely basis - Troubleshooting of customer complaints and analysis of Network issues using provided Tools - Maintain and Update Core Network documentation and provided weekly reports of Network performance Assist in Core Network Planning and Optimization, highlighting discrepancies in configurations of core nodes - Assist coordinator in projects and network dimensioning - Analyze core network Key Performance Indicators and report anomalies on a timely basis - Troubleshooting of customer complaints and analysis of Network issues using provided Tools - Maintain and Update Core Network documentation and provided weekly reports of Network performance

  • Manser Saxon Contracting Ltd
    • Mauritius
    • Construction
    • 100 - 200 Employee
    • Trainee in Electrical, Electronics and Communication Engineering
      • May 2011 - Aug 2011

      Affected to Manser Saxon Electrical and Fire Prevention unit based on Cascavelle Mall and Cascavelle Shopping Village Construction site. - Placement in Accordance for the following of the University Industrial Training. Assisted team for Electrical wiring, - Performed Electrical Distribution boards breaker setup, internal connection and interconnection and also conditioning of building for future hosting of electrical components - Ensuring that building schematics are kept up to date based on both site visits and consultants requirements - Ensuring that safety guidelines are respected - Taking on site measurements and estimating best approach as regards to issuing of tenders for electrical components - Stock control in components dept - Assisted external teams for estimating their power load requirements, and ensuring that these teams are serviced on time. - Also worked in collaboration with teams dealing with the installation of Security Cameras, Roller Shutters, Water Pumps, Telephone Line, Chillers, HVAC and Air Handling Units Show less

  • l
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Trainee in Electrical Engineering
      • May 2010 - Jul 2010

      Attached to Maintenance and Operation Contractor in Association with Network Operation Centre manned by Mauritius Telecom - Obtained Guidance on how to efficiently deal directly with customers and contractors. Assist Maintenance and Operation Contractor in stock control - Performed On Load/Off Load Generator Testing - Maintenance of Chillers, Water Pumps, Air Circuit Breakers, Passive Infrared Sensors and Air Handling Unit Systems. - Assisted Network Operation Centre in Telephone/ Data Pannel Patching Show less

  • IBL INFOTECH
    • India
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Trainee IT Technician
      • Dec 2007 - Jul 2008

      The post was very enriching and included direct independent contact with customers for troubleshooting sensible interventions - Maintenance of Security Card Based Clocking System (BODET) - Formatting and Conditioning PCs before sales - Troubleshooting both Software and Hardware problems and implementing instant solutions - Direct contact with customers - Assist teams in Network cabling, Pannel Patching, Access Points placement and Antenna Installation (Wimax and RF) - Creation of VLAN for routing on Cisco Routers Show less

Education

  • University of Mauritius
    Master's degree, Business Administration
    2019 - 2022
  • University of Mauritius
    Bachelor of Engineering (B.Eng.), Electrical, Electronics and Communications Engineering
    2008 - 2012
  • College de La Confiance
    School Certificate and Higher School Certificate, Maths, Physics & Computing
    2001 - 2007
  • St Enfant Jesus

Community

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