Experience

Hilton Salt Lake City Center

• United States
• Hospitality
• 1 - 100 Employee

• Front Office Supervisor

  • Apr 2004 - Present

  Hospitality professional with nearly 30 years of experience in delivering flawless and memorable vacation experiences in the areas of food service, theme park, custodial, merchandise and resort room operations. Hospitality professional with nearly 30 years of experience in delivering flawless and memorable vacation experiences in the areas of food service, theme park, custodial, merchandise and resort room operations.



Sierra Trading Post

• Customer Engagement Coordinator

  • Dec 2021 - Apr 2022

• Sales Associate

  • Jun 2021 - Mar 2022



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Guest Experience Manager

  • Jan 2018 - Mar 2022

• Guest Experience Manager

  • Jan 2016 - Jan 2018

• Efficiency Specialist - Experience Services

  • Aug 2015 - Jan 2016

• Project Manager

  • Nov 2012 - Aug 2015

  Provides onsite field support as part of the MyMagic+ guest enhancements.

• Room Operations Manager

  • Jun 2007 - Nov 2012

  Provide leadership to 6 salaried leaders and 75+ hourly cast members in the Front Office and Housekeeping departments.

• Guest Service Manager

  • May 2007 - Jun 2007

  • Ensured adherence of Disney Service Standards by leading a diverse group of Cast Members, including teams in Bell Services

• Guest Service Manager

  • Apr 2005 - May 2007

  • Acted as liaison with Labor Operations to provide adequate staffing while being consistent with the Services Trade Council Union contract• Ensured adherence of Disney Service Standards by leading a diverse group of Cast Members in Bell Services, Front Desk, and Guest Service operations

• Insight Integration Manager

  • Feb 2004 - Apr 2005

  * Provided analytical and consulting support to operating leaders and senior executives by monitoring and analyzing a variety of metrics that enabled them to identify barriers to achieving excellence