Experience

Intracon Consulting

• Spain
• Human Resources Services
• 1 - 100 Employee

• Customer Success Engineer

  • Oct 2022 - Present



Sherwin-Williams

• United States
• Chemical Manufacturing
• 700 & Above Employee

• Customer Technical Service (Packaging)

  • Mar 2007 - Oct 2018

  Reporting to the European Customer Technical Service Manager and in coordination with the technical, laboratory and sales departments, development at national (Spain) and European levels of among others, the next technical/commercial roles: 1) Coordination, development and follow-up along the different industrial testing steps previous to the commercial use homologation of the products selected for each application by the technical department and approved by the corresponding reference laboratory. 2) Initial and routine monitoring of the products performance during their commercial application through production line audits, as well as through quality and application controls in the production plants. 3) Internal and external coordination of corrective and/or preventive actions in the event of incidents or application problems during the use of the supplied products up to its final solving. 4) Paperwork writing related to the testing results and follow-up visits conclusions, as well as to improvement proposals linked with the activities. Show less



POMETON ESPAÑA S.A.U.

• Spain
• Mining & Metals
• 1 - 100 Employee

• Customer Technical Assistance Responsible

  • Dec 1999 - Mar 2007

  Creation, structuring and start-up of the Customer Technical Service of the company at national (Spain) level, The scope of the departamento is focused on the next aspects: 1) Preventive controls fulfilment with the aim to either assure the correct application of the supplied products and do a routine monitoring of its application perfomance. 2) Corrective actions development, in the event of a potential requirement from the customer when detecting any application problema with the products supplied by the company. 3) Technical assistance to customers regarding the application of the products supplied by the company. Show less