Chair of Staff Congress

• Jul 2023 - Present

Director of Distance Education & Instructional Design

• Nov 2021 - Present

Supervise professional staff including the Blackboard system administrator and a part-time instructional technologist. Evaluate, specify, and acquire equipment, software, and professional development for my team. Supervise the creation of multiple assets, such as tutorial videos and text guides for established and emerging instructional technologies. Supervise the creation of database reporting software for student retention and academic program assessment. Represent Morehead State University in the Kentucky Distance Learning Group (KYDL). Coordinate NC-SARA and Quality Matters (QM) for Morehead State University. Show less

Instructional Designer

• Oct 2017 - Present

Collaborated with panel of instructors to provide 6 workshops designed to assist approximately 200 faculty in pivoting to fully online modality during the 2020 COVID-19 pandemic. Collaborated with university administration to create a cloud-based resource site for approximately 400 faculty and 5,000 students to assist in pivoting to fully online modality during the 2020 COVID-19 pandemic. Coordinated teammates to provide fast and effective support for university faculty and students. Assessed faculty professional development needs, designed and delivered professional development opportunities, and evaluated the effectiveness of said opportunities. Collaborated with Subject Matter Experts to create 5 fully usable course templates, based on the 21 essential Quality Matters standards. These templates have been used by over 60 different Blackboard instructors. Worked with university faculty and staff to create high quality courses and course materials. Served as assistant administrator for Blackboard Learn 9.1. Created & maintained departmental records. Built instructional modules using technology-enhanced instructional tools, implementing ADA best practices. Represented Morehead State University at the Council for Postsecondary Education (CPE). Show less

Instructional Technologist

• Jan 2010 - Oct 2017

Collaborated with team to create over 150 instructional documents, 30 instructionalvideos, 33 face-to-face professional development sessions, and 2 online short-courses. Collaborated with team to create and deliver the Online Course Building Boot Camp,which assists faculty with developing online courses that meet the 21 essential QualityMatters standards. Second tier technical support for Blackboard. Serve as assistant administrator for Blackboard Learn 9.1. Create & maintain departmental records. Build instructional modules using technology-enhanced instructional tools, implementing ADA bestpractices where required. Develop and deliver training to faculty on a wide range of instructional technologies, as well as work with faculty to resolve issues related to the use of instructional technologies. Design and maintain department website using Ektron Content Management System. Technical lead for instructional technology such as ITV, i>Clickers, DocSoft, and SMART Boards. Show less

Library Specialist II

• Jul 2007 - Dec 2009

Maintained computer hardware and software on 33 Windows based computers.Supervised 6 employees in a positive, team oriented environment. Created andmaintained database files. Created interactive flash tutorials. Hosted seminars on videoediting and Office 2007 for Faculty and Staff. Gave technical advice about computersoftware and hardware peripherals to University faculty, staff and students in a friendlymanner. Assisted students with web page development. Applied creative problemsolving strategies to technical issues. Show less

Freelance Instructional Designer

• Jun 2014 - Aug 2014

Collaborated with instructor, Dr. Ericka Hollis, to create a fully-online college course for use in the Fall of 2014. Collaborated with instructor, Dr. Ericka Hollis, to create a fully-online college course for use in the Fall of 2014.

Technical Support Representative

• Aug 2006 - Jul 2007

Duties: *Offered technical phone support to customers in a timely and friendly manner. *Kept detailed and accurate records. *Completed extensive training in technical support and customer service. *Used tutorials and databases to assist customers over the phone. Duties: *Offered technical phone support to customers in a timely and friendly manner. *Kept detailed and accurate records. *Completed extensive training in technical support and customer service. *Used tutorials and databases to assist customers over the phone.

Technical Support Representative

• May 2006 - Jul 2006

Duties: *Demonstrated a customer-centric attitude while offering technical support to employees of California State Auto Agency. *Assisted with hardware and software issues. *Retrieved and reset passwords. *Kept detailed and accurate records. *Extensive, ongoing training in technical support and customer service. *Used tutorials and databases to assist customers over the phone. Duties: *Demonstrated a customer-centric attitude while offering technical support to employees of California State Auto Agency. *Assisted with hardware and software issues. *Retrieved and reset passwords. *Kept detailed and accurate records. *Extensive, ongoing training in technical support and customer service. *Used tutorials and databases to assist customers over the phone.