Xavier Duah

IT System Analyst at Tapestry
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Contact Information
us****@****om
(386) 825-5501
Languages
  • English Native or bilingual proficiency
Skills

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Bio

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Credentials

  • SysTrack Administrator
    Lakeside Software
    Jul, 2022
    - Nov, 2024
  • Microsoft Office 365
    Microsoft
    Sep, 2021
    - Nov, 2024
  • Technical support fundamentals
    Google

Experience

  • Tapestry
    • United States
    • Retail Apparel and Fashion
    • 700 & Above Employee
    • IT System Analyst
      • Jul 2022 - Present

  • Vier Studio
    • United Kingdom
    • Photography
    • Founder
      • 2020 - Jul 2022

      Manage Rental Production & Photography Studio based in New York City. Www.vier.studio Manage Rental Production & Photography Studio based in New York City. Www.vier.studio

  • Agilant Solutions, Inc.
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Senior Technical Support Analyst
      • Feb 2019 - May 2021

      -Provide tier i & tier ii technical support and managed IT services in a high volume environment to over 6+ clients, with over 2,000+ users. -Received/Created 30+ tickets daily. Closed 50-70% tickets daily -Utilized Easeedesk ticketing system -Supported mainly Windows 10 environment -System/ technical analysis to identify, prevent, and/or create escalation tickets for tier II support. -Provide technical expertise, leadership, and project coordination services to support and maintain continuity of the organizations computer systems and networks. -Maintain knowledge on developments, trends, and best practices in technology and business networks. -Remote Network and Printer setups - Troubleshoot software, hardware and network related issues. - utilized Microsoft Teams, Sharepoint , & Powerpoint to provide training and guidance to junior technical support staff. - Assisting with detection and removal of spyware, viruses, and malware Show less

  • Geek Squad
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Consulation Agent
      • Feb 2015 - Jul 2016

Education

  • St. John's University
    Computer Science
    2011 - 2015

Community

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