Experience

BedWatch

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Director of Support

  • Nov 2015 - Present

• Technical Project Manager

  • Nov 2014 - Nov 2015



HHS - Hospitality Services

• Director of IT

  • Jan 2014 - Nov 2014

  Managed a small IT team that was responsible for supporting our corporate office as well as our field locations and their workers. Worked on implementing several technology incentives within the company that are still widely in use today.

• Information Systems Support Specialist

  • May 2012 - Jan 2014



Geek Squad

• Remote

• Remote Support Agent

  • Jan 2010 - May 2012

  Full time remote support position. Duties mainly consisted of responding to support requests via phone or chat. Sold appropriate services such as virus and spyware removal, software troubleshooting and other related items. Learned how to maintain high levels of productivity with little supervision and retained a 4.5 out of 5 rating with over 2000 resolved cases. Full time remote support position. Duties mainly consisted of responding to support requests via phone or chat. Sold appropriate services such as virus and spyware removal, software troubleshooting and other related items. Learned how to maintain high levels of productivity with little supervision and retained a 4.5 out of 5 rating with over 2000 resolved cases.