Experience

FlightHub

• Travel Arrangements
• 100 - 200 Employee

• Product Manager

  • Nov 2022 - Present

  Montreal, Quebec, Canada



Cognizant

• Uzbekistan
• Education
• 1 - 100 Employee

• Project Coordinator

  • Apr 2022 - Nov 2022

  Waterloo, Ontario, Canada Responsible for automation, standardization, and process optimization across a large tech company. - Architected and developed automated processes using internal tools which have saved >$150,000 per year and reduced manual efforts by >94% per completed project. Other Tasks: - Support client billing and hiring processes. - Optimized processes across the program by evaluating current practices, eliminating waste, automating labour, creating document templates, and… Show more Responsible for automation, standardization, and process optimization across a large tech company. - Architected and developed automated processes using internal tools which have saved >$150,000 per year and reduced manual efforts by >94% per completed project. Other Tasks: - Support client billing and hiring processes. - Optimized processes across the program by evaluating current practices, eliminating waste, automating labour, creating document templates, and developing detailed process documentation. - Developed and documented standardized processes across the Cognizant - Client engagement which have increased team efficiency, clarity, and unified project deliverables. - Developed and documented automation scripts which can be/have been used as templates by other teams across the program to automate their processes. - Created dashboards using internal tools to demonstrate automation metrics and other data to senior leadership. - Developed automated metric gathering pipeline/process.

• Technical Support Engineer

  • Nov 2021 - Apr 2022

  Waterloo, Ontario, Canada Provided customer support, sales, engineering, and testing support for a large AR product. - Engaged with prospective customers via email/product demos to discover their needs and translate them into technical requirements to align customers with the appropriate partner solution. - Led the customer support pipeline including remotely troubleshooting and resolving customer issues. - Translated partner requests into technical requirements for the development team. - Contributed to… Show more Provided customer support, sales, engineering, and testing support for a large AR product. - Engaged with prospective customers via email/product demos to discover their needs and translate them into technical requirements to align customers with the appropriate partner solution. - Led the customer support pipeline including remotely troubleshooting and resolving customer issues. - Translated partner requests into technical requirements for the development team. - Contributed to testing efforts and updates of the product website.



Honeywell

• Software Development
• 1 - 100 Employee

• Technical Product Manager

  • Jan 2020 - Aug 2020

  Atlanta, Georgia, United States TPM of the cloud infrastructure, web, and mobile applications for an aircraft engine maintenance system with a Scrum team consisting of software developers, UX designers, and software architects. - Continuously developed, groomed, and reprioritized stories/bugs in the product backlog while resolving impediments for the Scrum team. - Developed, maintained, and communicated the product road map to senior product management. - Translated technical requirements, cyber security… Show more TPM of the cloud infrastructure, web, and mobile applications for an aircraft engine maintenance system with a Scrum team consisting of software developers, UX designers, and software architects. - Continuously developed, groomed, and reprioritized stories/bugs in the product backlog while resolving impediments for the Scrum team. - Developed, maintained, and communicated the product road map to senior product management. - Translated technical requirements, cyber security requirements, and FAA regulations into actionable development tasks. - Facilitated Agile Scrum ceremonies (as Scrum Master and Product Owner), managed Jira sprint boards and dashboards, and created Confluence templates for the department to improve data clarity and team efficiency. Show less



Front Rush

• United States
• Software Development
• 1 - 100 Employee

• Technical Implementation and Support Manager

  • May 2019 - Aug 2019

  Burlington, Ontario, Canada Managed collegiate/pro athletics data and developed web applications while overseeing 2 junior co-op students. - Established equipment import procedures which reduced ticket backlog by 80%. - Developed a user focused web application for the Women’s Tennis Association which increased client savings by reducing process complexity, waste, and time requirements.



BlackBerry

• Canada
• Software Development
• 700 & Above Employee

• Junior Product Manager

  • Sep 2018 - Dec 2018

  Waterloo, Ontario, Canada Supported the Senior Product Manager to lead a multidisciplinary development team for the Productivity Suite of Android applications during a UX overhaul. - Gathered and analyzed customer feedback from surveys, alpha/beta testing groups, UX testing, and Google Play reviews to drive feature development and prioritization. - Took several product level issues, translated them into roadmap items, and created slide decks shared directly with the CEO. - Completed competitive analysis to… Show more Supported the Senior Product Manager to lead a multidisciplinary development team for the Productivity Suite of Android applications during a UX overhaul. - Gathered and analyzed customer feedback from surveys, alpha/beta testing groups, UX testing, and Google Play reviews to drive feature development and prioritization. - Took several product level issues, translated them into roadmap items, and created slide decks shared directly with the CEO. - Completed competitive analysis to determine strengths, limitations, and gaps in the current market to develop new product, feature, and partnership ideas. - Created and maintained a product backlog while continuously re-prioritizing user stories to provide the highest end user value. - Analyzed team workflows and introduced Agile processes to replace Waterfall development methods. Show less

• Software Engineer

  • Jan 2018 - Apr 2018

  Atlanta, Georgia, United States Implemented Google Test as a member of an Agile team developing a flight planning engine using C++ while assisting the Scrum Master and Product Owner.

• Technical Implementation and Support Specialist

  • May 2017 - Aug 2017

  Whitchurch-Stouffville, Ontario, Canada Solved customer tickets and created system upgrades (SQL, VBA, and ASP) for collegiate athletics recruiting, compliance, roster, and equipment management system. - Reduced the ticket backlog to zero using SQL, allowing the team to focus on system upgrades. - Created equipment import scripts using VBA and SQL. - Completed equipment portal website updates using ASP. - Documented system bugs and completed QA testing on new features prior to release. - Created an audit reporting… Show more Solved customer tickets and created system upgrades (SQL, VBA, and ASP) for collegiate athletics recruiting, compliance, roster, and equipment management system. - Reduced the ticket backlog to zero using SQL, allowing the team to focus on system upgrades. - Created equipment import scripts using VBA and SQL. - Completed equipment portal website updates using ASP. - Documented system bugs and completed QA testing on new features prior to release. - Created an audit reporting tool used by over 20 US universities. Show less