Experience

Border Brokers

• Canada
• Import & Export
• 1 - 100 Employee

• Release Technician

  • Nov 2020 - Present

  - Set up customs clearance for shipments of different transportation modes. (IID and paper) - Follow up on Free Trade certificate and other required compliance documents for release - Coordinate with carriers and freight forwarders for prompt release and delivery of shipments - Follow up with customs on any issues with transmitted entries - Able to rate new parts with little assistance from a senior rater - Process ACI Emanifests - Set up customs clearance for shipments of different transportation modes. (IID and paper) - Follow up on Free Trade certificate and other required compliance documents for release - Coordinate with carriers and freight forwarders for prompt release and delivery of shipments - Follow up with customs on any issues with transmitted entries - Able to rate new parts with little assistance from a senior rater - Process ACI Emanifests



Frontier Supply Chain Solutions Inc.

• Canada
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Integrated Services Representative

  • Aug 2018 - Nov 2020

  - Set up customs clearance for transborder shipments of different modes (highway, ocean, air and intermodal)- Processed ACI E-Manifest requests- Coordinated with Dispatch team to arrange for pickup and delivery of shipments- Communicated with different parties, including clients, vendors, carriers, freight-forwarders, warehouse, and consignees to resolve inquiries about shipment status.- Other organizational and administrative tasks as assigned by the Account Managers or Director of Operations

• Custom Brokerage Intern

  • May 2018 - Aug 2018

  - Set up customs clearance for transborder shipments, mostly trailers crossing US/Canada border.- Prepared paperwork for Low Value Shipment (LVS) and updated a report of these shipments on a daily basis.- Processed ACI E-manifest requests- Other administrative tasks assigned by Team Manager and Head of Operations.



Fossil Group, Inc.

• United States
• Retail
• 700 & Above Employee

• Customer Service Associate

  • Oct 2016 - Jul 2017

  - Handled customer inquiries on hardware issues with wearable devices including fitness trackers, hybrid smart watches and smart watches. - Investigated the issues and provided customers with instructions and solution promptly. - Issued RMA for refund requests and utilized SAP system to proceed customer requests for product replacements and upgrades. - Assisted with Customer Service team weekly KPI reports. - Went the extra miles to make sure that they receive the best service and experience.



株式会社シーエー・アドバンス（CA ADVANCE,Inc）

• Ho Chi Minh City, Vietnam

• SEM Support

  • Jan 2016 - Sep 2016

  - Trained with MS Excel skills for reporting, basic knowledge on Google Adwords and SEM. - Retrieved data of Impressions, Clicks, Budget and Conversions of different digital marketing campaigns from Google Adwords and Yahoo Sponsored Search - Generated KPIs reports with key indicators, including CPC, CTR, CPA, forcast and trending for assigned Japanese clienteles. - Experienced working in Japanese corporate culture and how to coordinate with Japanese co-workers and managers. - Trained with MS Excel skills for reporting, basic knowledge on Google Adwords and SEM. - Retrieved data of Impressions, Clicks, Budget and Conversions of different digital marketing campaigns from Google Adwords and Yahoo Sponsored Search - Generated KPIs reports with key indicators, including CPC, CTR, CPA, forcast and trending for assigned Japanese clienteles. - Experienced working in Japanese corporate culture and how to coordinate with Japanese co-workers and managers.



Corpus Project, Green Sun Company

• Ho Chi Minh City. Vietnam

• Coordinating Translator

  • Sep 2015 - Jan 2016

  Translated written conversation from Japanese to Vietnamese of Corpus Project for a Japanese Vendor. This translated script will then be recorded and utilized as material for multiple purpose such as guidelines, announcement in public places, and/or documents for the making of conversational dictionaries, etc. Translated written conversation from Japanese to Vietnamese of Corpus Project for a Japanese Vendor. This translated script will then be recorded and utilized as material for multiple purpose such as guidelines, announcement in public places, and/or documents for the making of conversational dictionaries, etc.



Ho Chi Minh City Securities Corporation (HSC)

• Vietnam
• Financial Services
• 200 - 300 Employee

• HR Intern

  • Jul 2013 - Nov 2013

  - Supported in translation of documents (policies and procedures, etc.) - Supported internal activities: Semi-annually Team Briefing event, Office Tour for SEO organization, Lunch with the BOM - Supported activities of HSC English club, Book club, and Yoga club - Prepared Power Point slides and arrangement for training activities: monthly Orientation Day, Legal training for Sales and Brokerage officers, Employee Engagement training class - Prepared for Happy Lunch event – monthly celebration for employees’ birthdays - Attended seminars on Human Resources topics: Employee Engagement - Scheduled and sent interview invitations to intern candidates via e-mails and phone calls - Other administrative tasks.