Experience

Hyatt Paris Madeleine

• France
• Hospitality
• 1 - 100 Employee

• In charge of Rooms Departement

  • Nov 2016 - Present

  Besides my Executive Administrative Assistant missions, I am in charge of the following:• Closely monitor Guest satisfaction and experience • Assist and ensure quality objectives are met• Ensure group's standards and procedures in terms of hygiene, safety and quality are well adhered to• Welcome VIP guests and ensure that their requests are attended to• Elaborate Rooms Department budget in collaboration with the Finance department• Control Rooms department cost and guest supply requisitions• Manage all Rooms Department contracts: from preparation and prospection for sub-contractors tenders up to negotiation and selection of the final providers with respect to housekeeping, laundry, flowers, chauffeured cars, etc. • Launching of various projects such as mobile phone access to guest rooms, tiered elimination of single use plastic, VIP guests program, prospection for bathroom amenities in line with the hotel’s image, ...• In addition, participated in the opening preparation of the Hyatt Regency Algiers (Organization, Implementation of procedures, Employees training of the Housekeeping department)

• Executive Administrative Assistant

  • Nov 2011 - Present

  • Manage the General Manager’s agenda• Prepare written correspondence on behalf of the General Manager• Handle travel arrangements and reservations for the General Manager• Receive and treat all guests complaints• Privileged contact for VIP guests• Work harmoniously and professionally with co-workers, Planning Committee members andowners• Respond to guest and employee inquiries in an efficient, professional and courteous manner• Arrange team outings• Work on various projects assigned by the General Manager• Ensure that the payroll reports are submitted in timely manner: Schedules, vacation requests.



Four Seasons Hotels and Resorts

• Canada
• Hospitality
• 700 & Above Employee

• Housekeeping Assistant Manager

  • Jun 2009 - Jan 2011

  • Ensure that the payroll reports are submitted in timely manner• Responsible for guest supply and linen inventory• Ensure proper trainings for new employees and refreshment trainings• Requisition of guest supply and cleaning supply on a monthly basis• Familiar with Uniform requests and orders• Responsible for various projects related to Housekeeping• Ensure the completion of standard testing for all the attendants and supervisors• Handle the day to day operation and briefings

• Revenue & Reservation Management Trainee

  • Apr 2008 - Jun 2009

  Handle Individual reservations• Work quickly in a high-pressure environment and ability to handle stress.• Handle guest complaints and keeping senior management well-informed.• Co-ordinate all group bookings• Complete the staff weekly schedule according to the needs of the business.• Handle all necessary payroll and overtime records.• Handle all No-Show and late cancellation billings and disputes.• Create rate codes for each negotiated account.• Prepare and distribute occupancy and revenue forecast.• Prepare the yield management meeting agenda

• Executive Administrative Assistant

  • Jan 2007 - Apr 2008



Doney

• Catering Assistant Manager

  • Mar 2006 - Dec 2006

  Doney is top gastronomic catering company that organises different types of ceremonies, such asbusiness seminars, receptions, birthday parties and weddings for V VIP. Also, Doney is an elitechocolate store that sells various brands from all around the world.• Event organizer• Event management• Manage a team of 20 people• Stock management, including managing stock orders from various countries Doney is top gastronomic catering company that organises different types of ceremonies, such asbusiness seminars, receptions, birthday parties and weddings for V VIP. Also, Doney is an elitechocolate store that sells various brands from all around the world.• Event organizer• Event management• Manage a team of 20 people• Stock management, including managing stock orders from various countries