Technical Support Engineer

• Aug 2022 - Present

• Check website issues (HTML & CSS) • Access company Database by using SQL queries • Assist Frontend Set up to customers if needed • B2B support on app integration to e-commerce stores • Check website issues (HTML & CSS) • Access company Database by using SQL queries • Assist Frontend Set up to customers if needed • B2B support on app integration to e-commerce stores

Virtual Assistant (Transition Specialist)

• Sep 2021 - Nov 2022

Process Executive

• Jul 2020 - Feb 2022

Role Change: PROCESS TRAINER• Retail sales-related project.• Facilitated training in both virtual and classroom setting in line with adult learning theories and principles.• Coached and mentored associates on opportunities and created appropriate action plans.• Created MS Excel files such as as Training Playbooks, Key Performance Indicator (KPI) Excel Calculator and DSAT Scrub Analysis database, for the support team to dedicate lesser time in completing reports and tasks.• Coordinated with the training team, operations leaders and quality analysts in setting key performance and resolving opportunities.• Ensured that associates have met the goals set for them to graduate from training.• Served as the project POC Trainer for the VIP LOB. Show less

Process Executive

• Jan 2020 - Jul 2020

Role: Customer Service Representative • A retail sales account for a food chain based in the United States. • Graduated as the Top Agent of the pioneering batch of the project with an average of 98%. • Appointed as Subject Matter Expert after a month in the project.

Process Trainer

• Aug 2019 - Jan 2020

• Under the largest online travel agency and handled hotels, excursions, rentals and flights handled via GDS: Amadeus and Sabre. • Trained associates how to handle flight cancellations, voluntary changes and sudden schedule changes through the both Amadeus and Sabre. • Conducted deliberation and endorsement meetings with operations leaders. • Did a full class of 'train-the-trainer' about the GDS systems.

Customer Service Representative

• Oct 2018 - Aug 2019

GDS TRAVEL EXPERT • Under the largest online travel agency and handled hotels, excursions, rentals and flights handled via GDS: Amadeus and Sabre. • Booked appropriate packages that includes hotels, rentals, excursions and flight bookings that tailored-fit to the customer's needs, wants and demands. • Also processed flight cancellation, modification, ticket building, and future travel credits (FTCs) according to various worldwide airlines' fare rules and intermittent flight schedule changes. • Selected to be part of the test batch that served as a pioneering wave for a newly implemented higher line of business where associates, whom the customer first interacts with, gain the access of a supervisor level including the decision-making entitlement. Show less

Reseach Assistant

• Feb 2017 - Aug 2017

• Data entry job that utilizes cloud information to gather candidates that fit the conditions set by the client. • Data entry job that utilizes cloud information to gather candidates that fit the conditions set by the client.