Experience

City of Largo

• United States
• Government Administration
• 200 - 300 Employee

• Inventory Control Coordinator

  • Apr 2023 - Present

  Largo, Florida, United States I am responsible for coordination of inventory utilized in fulfilling the City's duty to maintain the highest standards in the functionality of the Environmental Services division. I maintain a consistent stock of inventory (nearly $6m in actual assets) within a dedicated warehouse. I procure assets and consumables from more than 75 different vendors, utilizing both Purchase Orders and a City P-card. Using CMMS, I work with supervisory personnel to determine maintenance intervals for… Show more I am responsible for coordination of inventory utilized in fulfilling the City's duty to maintain the highest standards in the functionality of the Environmental Services division. I maintain a consistent stock of inventory (nearly $6m in actual assets) within a dedicated warehouse. I procure assets and consumables from more than 75 different vendors, utilizing both Purchase Orders and a City P-card. Using CMMS, I work with supervisory personnel to determine maintenance intervals for equipment, track use of parts as repairs, and create SOPs for efficiency and to reduce downtime. I am currently developing a mobile application to take the place of a paper ordering system that City employees are currently using. This will save the City over $400 monthly in reduced paper consumption alone, as well as reduce the amount of time spent looking up locations of each individual part required.

• Wastewater Collections Technician

  • Dec 2022 - Apr 2023

  Largo, Florida, United States My duties included learning all aspects of wastewater/sewer line repair of Largo’s sanitary sewer systems. In the course of my day, I engaged with residential and business customers to ascertain the nature of their wastewater complaints, then collaborated with my team to assess the best approach to rectify the issues faced by the customer. This entailed usage of GIS asset databases, line locating equipment, in-line CCTV inspection, and manual excavation. I utilized a wide variety of hand and… Show more My duties included learning all aspects of wastewater/sewer line repair of Largo’s sanitary sewer systems. In the course of my day, I engaged with residential and business customers to ascertain the nature of their wastewater complaints, then collaborated with my team to assess the best approach to rectify the issues faced by the customer. This entailed usage of GIS asset databases, line locating equipment, in-line CCTV inspection, and manual excavation. I utilized a wide variety of hand and power tools, as well as heavy vehicles and excavatory equipment in pursuit of minimizing service interruption to the customer and ensuring the smallest disruption to the aesthetic of the location possible. I maintained a well-organized stock of inventory in the two service vans under my control; this includes parts used in daily duties as well as tools and supplies essential to the performance of the crew during daily work.



Logical Maintenance Solutions

• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Experience Manager

  • Aug 2021 - Sep 2022

  Irvine, California, United States I was responsible for improving Ovation’s Target Support relationship. In this role, I engaged in proactive service call management, as well as reactive escalation management in case of challenges that prevented resolution to the client’s satisfaction. I worked to understand root causes of these challenges and shared my findings with my team, which allowed us to mitigate against future struggles of the same nature. I evolved current processes to streamline service delivery. Along the same… Show more I was responsible for improving Ovation’s Target Support relationship. In this role, I engaged in proactive service call management, as well as reactive escalation management in case of challenges that prevented resolution to the client’s satisfaction. I worked to understand root causes of these challenges and shared my findings with my team, which allowed us to mitigate against future struggles of the same nature. I evolved current processes to streamline service delivery. Along the same line, I worked to create new processes that took the place of less-efficient task paths we outgrew. I was fortunate enough to become fully immersed in the depths of SLA report generation and business analysis in general to the degree that I was comfortable presenting Target with data regarding performance metrics and answering all questions asked regarding said performance. I led daily scheduled meetings to discuss pain points, expectations, and reviews our team’s performance in fulfilling Target’s expectations. I also interfaced directly with Target (and other partners) daily to discuss these same issues and challenges. Show less



Flowbird Group

• France
• Software Development
• 400 - 500 Employee

• Digital Application Support Technician

  • Oct 2020 - Sep 2021

  Clearwater, Florida, United States I am the US app support SME for three global mobile parking applications. I troubleshoot and maintain accounts for end users, via phone, email, and chat. I also create new customer accounts and maintain permit databases for an ever-expanding list of cities across the country as we expand our business.



City of Sarasota

• United States
• Government Administration
• 200 - 300 Employee

• Parking Operations Technician

  • Dec 2018 - Oct 2020

  Sarasota, Florida Area I perform day-to-day upkeep and repair to the paid parking machinery on the streets of Sarasota. This involves everything from wiping down the meters after rainfall to replacing individual components and mainboards. I work with vendors to effect install of new machines and programming/interface updates as the City expands its paid parking program. I also interact with Parking Enforcement to ensure meters in all areas are consistently monitored for proper operation when I am not at my desk to… Show more I perform day-to-day upkeep and repair to the paid parking machinery on the streets of Sarasota. This involves everything from wiping down the meters after rainfall to replacing individual components and mainboards. I work with vendors to effect install of new machines and programming/interface updates as the City expands its paid parking program. I also interact with Parking Enforcement to ensure meters in all areas are consistently monitored for proper operation when I am not at my desk to receive updates. A fair portion of my time is spent in direct engagement with the public in on-street situations, offering assistance and education to people unfamiliar with the new paid parking solutions. Show less



Target

• Mexico
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Desktop Engineer- Contractor

  • Feb 2017 - Jan 2018

  Greater Minneapolis-St. Paul Area Steward of Target HQ Depot Repair POC

• Operations Engineer- Contractor

  • Jun 2012 - Jan 2018

  Greater Minneapolis-St. Paul Area Long-term IT Hardware/VOiP contractor- positions outlined below.



Curvature

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Depot Repair Engineer

  • Feb 2015 - Jan 2018

  Target HQ, Minneapolis MN In February 2015, I became a primary stakeholder in the managed inventory processes at Target’s Plaza HQ buildings, focusing on repair and refresh projects. In this role, I initiated review and revision of existing repair processes to improve client experience and streamline asset/inventory management. With the support of my leaders, I guided the transition from one-off repairs to a depot repair/device swap model. Secondary to my repair focus was IT asset disposition- from cradle to grave, I… Show more In February 2015, I became a primary stakeholder in the managed inventory processes at Target’s Plaza HQ buildings, focusing on repair and refresh projects. In this role, I initiated review and revision of existing repair processes to improve client experience and streamline asset/inventory management. With the support of my leaders, I guided the transition from one-off repairs to a depot repair/device swap model. Secondary to my repair focus was IT asset disposition- from cradle to grave, I was hands-on with managed IT assets at HQ locations. This included device entry into asset management tools, configuration management, deployment (whom/when/where), inventory reconciliation, and finally retirement and disposal of assets after lifecycle conclusion. I utilized ServiceNow daily to assist in tracking deployed assets, identifying missing/non-reporting assets, and for general reports to determine device refresh timeframes, progress on repairs, and SLA performance across multiple matrices. Show less



SMS Systems Maintenance Services

• IT Services and IT Consulting
• 1 - 100 Employee

• VoIP Hardware Administrator

  • Feb 2015 - Feb 2017

  Greater Minneapolis-St. Paul Area Continuous improvement/analysis of VoIP access solutions for over 30,000 clients at over 30 international locations. Writing documentation for training and process improvement on both hardware and software sides of the equation. Maintaining cordial and helpful attitude and interaction with diverse client personalities, backgrounds, and expectations during resolution of problems. Creation and direction of service-initialization tickets from conceptualization to ordering to… Show more Continuous improvement/analysis of VoIP access solutions for over 30,000 clients at over 30 international locations. Writing documentation for training and process improvement on both hardware and software sides of the equation. Maintaining cordial and helpful attitude and interaction with diverse client personalities, backgrounds, and expectations during resolution of problems. Creation and direction of service-initialization tickets from conceptualization to ordering to deployment. Show less



CompuCom

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Hardware Operations SME and Service Call Coordinator

  • Jun 2012 - Jan 2015

  Greater Minneapolis-St. Paul Area Managing client requests (scheduled and walk-up) for corporate checkout hardware at six corporate locations, supporting 10,000+ clients. Analysis and improvement upon the foundation of the Equipment Checkout program for the client, including policy setting, project procedures, and evolving the model of task completion. Performing Level 1 triage and technician dispatch on incoming break/fix and repair tickets. Managing ticket creation and monitoring of repair tickets for the life of the… Show more Managing client requests (scheduled and walk-up) for corporate checkout hardware at six corporate locations, supporting 10,000+ clients. Analysis and improvement upon the foundation of the Equipment Checkout program for the client, including policy setting, project procedures, and evolving the model of task completion. Performing Level 1 triage and technician dispatch on incoming break/fix and repair tickets. Managing ticket creation and monitoring of repair tickets for the life of the ticket, escalating for follow-up when necessary. Loading Windows XP, Windows 7, and Macintosh operating systems on laptops and syncing Outlook corporate e-mail profiles on iPhone/iPad (Apple) and HTC (Android) smart phone devices. Show less



LKQ Viking Auto Salvage

• Professional Sales Representative

  • Mar 2010 - Jun 2012

  Northfield, MN Maintaining friendly and frequent telephone contact with (>300 daily) inbound customer calls, implementing suggestive selling as appropriate and assisting with problem solving and maintaining open communication. Being familiar with the company product literature, conveying product information and availability to customers. Rebuilding old accounts by researching former customer listings, calling to find out what area of service we can provide and determining possible shortcomings we can… Show more Maintaining friendly and frequent telephone contact with (>300 daily) inbound customer calls, implementing suggestive selling as appropriate and assisting with problem solving and maintaining open communication. Being familiar with the company product literature, conveying product information and availability to customers. Rebuilding old accounts by researching former customer listings, calling to find out what area of service we can provide and determining possible shortcomings we can correct to regain their business. Show less



Handsome DeVille

• National Tour Manager

  • May 2008 - Aug 2010

  Nationwide Management of band personnel, rehearsal scheduling, press interaction, venue booking, load-in/load-out of all necessary musical/light/sound equipment, driving/running for band members on multiple national tours, payment negotiation, merchandise sales and inventory



Endres Processing, LLC

• United States

• Plant Operations Management-Plant Maintenance

  • Jun 2005 - Mar 2008

  Greater Minneapolis-St. Paul Area Management and delegation of day-to-day operations of food-waste recycling facility, including production of quality finished product, training of new employees, supervision of yard workers, dispatch duties, account management, product quality testing via Near-Infrared Analysis, basic PLC programming, troubleshooting supply and delivery systems, equipment design and maintenance, upgrade and update implementation



Maduro, LLC

• United States
• Real Estate
• 1 - 100 Employee

• Drums and Percussion

  • Nov 2004 - Jun 2006

  Greater Minneapolis-St. Paul Area Played many, many, many, many shows with a local metal band...we were terrible.



Resource Plastics

• Plastics Manufacturing
• 1 - 100 Employee

• Extruder Operator

  • Dec 2002 - Nov 2004

  Eagan, MN Run setup and shutdown, equipment tear-down and inspection, precision measurement tool usage, equipment maintenance, troubleshooting, QA testing, labwork, material handling, employee supervision, work delegation, inventory management, material intake, material shipment, daily paperwork, mobile equipment operation including semi-trailer, skid-steer loader, articulated loader, forklift, pallet jack, snowplow



Coordinated Business Systems

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Installer/Field Service Technician

  • Mar 2000 - Oct 2002

  Greater Minneapolis-St. Paul Area Set-up and display of Digital Office Imaging Solutions, full refurbishment and rebuild of high-volume copy machines including complete chassis stripping and reassembly with new parts, preventive maintenance of digital imaging equipment, PCB-level replacement of parts, electronics-oriented troubleshooting, delivery of parts and accessories to technicians and customers, customer training, service calls, phone work, network setup, trade show setup/teardown, help desk/ ‘phone fixes’