Experience

Axis Sports Medicine Specialists

• New Zealand
• Medical Practices
• 1 - 100 Employee

• Medical Receptionist

  • Mar 2022 - Present



Proactive

• New Zealand
• Health, Wellness & Fitness
• 1 - 100 Employee

• Client Services Officer

  • Sep 2020 - Present

  Reception role• Meeting/ greeting clients and managing physio and or concussion bookings/ appointments amongst 5 Proactive clinics in Auckland using Gensolve.• Diary management for our clinicians.• Taking payments, bank reconciliation and managing the invoicing of clients and insurers.• Liaising with ACC and insurance company when necessary.• Responsible for monthly report running.• General office admin including answering phones, records/ files maintenance, ensuring sufficient clinical and stationery stock level and assisting with related financial matters.Workplace Health Admin role• Assisting Workplace Health team to managing/ organising companies for their Annual Health Monitoring Assessments (ie. hearing, spirometry and vision) using Gensolve.• Providing admin assistance for the team to efficiently complete their job onsite.• Processing reports and invoicing the companies in a timely and accurate manner.Key Achievements:• Maintained good relationship with clients and understand their needs and requirements.• Efficient diary management for both clinicians and workplace health team.Key Skills Gained:• Excellent customer service.• Ability to multitask• Strong attention to detail.• Diary management.• Communication and co-ordination skills.• Use of Gensolve.• Project Management.



NZMA

• New Zealand
• Education Administration Programs
• 100 - 200 Employee

• Administrator

  • Apr 2018 - Apr 2020

  • Assisted with clerical and administrative tasks, included data entry and business administration (skilled in CRM, Take2 and E2E CRM systems) for internal and external stakeholders.• Handled office operations, including prompt diversion of incoming correspondence to relevant personnel, postal logistics, room bookings and transport arrangements. Received and routed business correspondence to correct departments and staff members.• Assisted in small to mid-scale events, including graduation ceremony for over 200 students and guests to attend.• Ordered of stationery and managed purchase orders for student related goods (via Approval Plus) and liaised with the Finance team to minimise errors.• Presented professionally in greeting external stakeholders, in-person and on calls.• Screened of external stakeholders to maintain security, included issuance of passes (via Gallagher Security Software).• Maintained office reception condition and arranged any necessary repairs and maintenance.Key Achievements• Minimised the transportation costs.• Maintained the reception guide up-to-date.• Monitored the building security with no trespasses.• Effectively allocated car parks to staff and visitors.Key Skills Gained• Different software knowledge.• Customer service.• Event management.• Multitasking and prioritising.



Castle Hill High School

• Canteen Assistant

  • Jun 2016 - Dec 2017

  • Produced food and drink products that adhered to college quality and quantity standards.• Maintained clean and attractive product displays to entice customer (ie. Staff and students) purchases.• Wiped, sanitized and maintained floors, facility and equipment to adhere with government standards and procedures.Key Achievements• Connected with the students and staff.• Fully understand Food Safety Regulations.Key Skills Gained• Team work.• Working under pressure.• Attention to detail.



iXZON Interactive Technology Ltd.

• Hong Kong
• Strategic Management Services

• Administrative Coordinator

  • Mar 2013 - Jun 2015

  • Managed banking, basic bank reconciliations and petty cash.• Assisted Managing Directors with administrative tasks.Key Achievements• Maintained up-to-date customer base.Key Skills Gained• Bank reconciliation. • Managed banking, basic bank reconciliations and petty cash.• Assisted Managing Directors with administrative tasks.Key Achievements• Maintained up-to-date customer base.Key Skills Gained• Bank reconciliation.



Acorn Marketing & Research Consultants

• Hong Kong
• Market Research
• 100 - 200 Employee

• Survey Interviewer

  • Jan 2010 - Feb 2013

  • Conducted face-to-face or phone survey interviews.• Cold calling.Key Achievements• Completed task in a timely manner.Key Skills Gained• Managing my attitude and stress.• Questioning and listening skills. • Do not afraid to talk to others. • Professional telephone techniques. • Conducted face-to-face or phone survey interviews.• Cold calling.Key Achievements• Completed task in a timely manner.Key Skills Gained• Managing my attitude and stress.• Questioning and listening skills. • Do not afraid to talk to others. • Professional telephone techniques.



Massey University

• New Zealand
• Higher Education
• 700 & Above Employee

• College Administrator

  • Feb 2006 - Sep 2007

  • Acted as the first point of contact for external stakeholders, including prospective students, guest lecturers and visitors. • Assisted with student enrolments. • Provided advice to students on various academic courses to facilitate selection and enrolment. • Handled office operations, including prompt diversion of incoming correspondence to relevant personnel, postal logistics, room bookings and transport arrangements. Received and routed business correspondence to correct departments and staff members. • Provided clerical and administrative support to academic staff. Key Achievements• Maintained the reception guide up-to-date.• Monitored the building security with no trespasses.Key Skills Gained• Customer service.• Multitasking and prioritising.



Zhaoqing Golf and Development Co. Ltd.

• Administrative Coordinator

  • Mar 2002 - May 2003

  • Handled daily enquiries from external stakeholders, including members, guests and travel agents.• Issued invoices for membership subscription, transportation and accommodation arrangements.Key Achievements• Basic golf knowledge.Key Skills Gained• Customer service. • Handled daily enquiries from external stakeholders, including members, guests and travel agents.• Issued invoices for membership subscription, transportation and accommodation arrangements.Key Achievements• Basic golf knowledge.Key Skills Gained• Customer service.