Experience

VR Systems, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Oct 2002 - Present



Vr Systems Inc

• Voter Focus Product Manager

  • Nov 2012 - Jun 2022

  VR Systems provides elections management software, hardware, services and solutions to 66 Florida Supervisors of Elections and the State of Florida through its three products. Responsible for overseeing the Voter Focus product and managing a team of Customer Support technicians. Work directly with development, the Quality Assurance manager and the testing group to help further design solutions to meet our customers' problems and needs. This includes keeping current on all legislative requirements, reaching out and listening to the elections community and to ensure we are providing effective, efficient software with a high level of customer service. I am privileged to work with a team of highly motivated, experienced and knowledgeable individuals who work passionately to provide a high level of support to our customers.

• Quality Assurance Manager

  • Jan 2007 - Nov 2012

  VR Systems provides elections management software, hardware, services and solutions to 62 Florida Supervisors of Elections and the State of Florida through its three products. Responsible for evaluating the quality of the software by working directly with the software development team and customer support team to prioritize software changes, create requirements for changes and manage the testing and release of software to our customers.

• Customer Support

  • Oct 2002 - Jan 2007

  Providing the Supervisor of Elections counties in Florida quality customer support as well as conduct onsite and web based training services. Listen to customer requests to help identify solutions and work hand in hand with elections staff to deliver software that suits their needs and requirements.



Target

• United States
• Retail
• 700 & Above Employee

• Team Leader, Softlines

  • 2001 - 2002