Experience

Centrical

• Graphic Design

• Senior Customer Success Manager

  • Jul 2022 - Present

  ✰ Managed a Global Portfolio of customers in the financial, automotive, and professional services industries, and attained over 150% NRR through new customers and expansions. Partnered with the Sales team to materialize expansions and new sales opportunities. ✰ Global CS Lead for one of our most strategic customers, driving expansion through Business Reviews, a global governance model, standardized processes, and the dissemination of best practices throughout the local teams. •… Show more ✰ Managed a Global Portfolio of customers in the financial, automotive, and professional services industries, and attained over 150% NRR through new customers and expansions. Partnered with the Sales team to materialize expansions and new sales opportunities. ✰ Global CS Lead for one of our most strategic customers, driving expansion through Business Reviews, a global governance model, standardized processes, and the dissemination of best practices throughout the local teams. • Successfully worked with Product and Analytics teams to drive the Solution Roadmap prioritization based on existing gaps and key customer objectives.

• Customer Success Manager

  • Mar 2021 - Jul 2022

  ✰ Created holistic, integrated, and highly customized solutions to maximize success for complex, global organizations. • Partnered with customers throughout the implementation phase to optimize the solution design and ensure that the most appropriate features are utilized to drive customers’ business objectives



Deloitte

• Business Consulting and Services
• 700 & Above Employee

• Senior Consultant

  • Aug 2018 - Mar 2021

  Orlando, Florida Area ✰ Led end-to-end agile-based implementations of Oracle HCM Cloud Compensation across multiple industries: Healthcare (20+ processes | 70k employees), Telecommunications (10 processes | 30k+ employees | 16 countries), and Manufacturing (5 processes | 140k employees | 50+ countries). ✰ Responsibilities included managing delivery teams, redesign of all Comp-related processes, data conversion mapping, application implementation and testing, cutover, change management, and post-go-live… Show more ✰ Led end-to-end agile-based implementations of Oracle HCM Cloud Compensation across multiple industries: Healthcare (20+ processes | 70k employees), Telecommunications (10 processes | 30k+ employees | 16 countries), and Manufacturing (5 processes | 140k employees | 50+ countries). ✰ Responsibilities included managing delivery teams, redesign of all Comp-related processes, data conversion mapping, application implementation and testing, cutover, change management, and post-go-live support. ✰ Spearheaded the design and sales of a custom PaaS solution in a $20M+ implementation which produced increased operational efficiency, higher transparency, and reduction of up to 50% in overpayments in Physician contracts. • Co-led the Compensation COE (Center of Excellence) to ensure the proper dissemination of best practices and solutions reducing the average module implementation time by 33%. • Presented at Oracle OpenWorld and OHUG conferences to showcase custom solutions created to address Industry-specific complex requirements in Compensation processes

• Consultant

  • Jan 2017 - Aug 2018

  Orlando, FL ✰ Acted as PMO in a HR Transformation project for a Fortune 500 Life Science organization with 64k employees in over 90 countries. Redesigned all HR processes, leading to over 25% increase in operational efficiency.

• Consultant

  • Aug 2015 - Dec 2016

  São Paulo e Região, Brasil • Acted as PMO in an SAP SuccessFactors implementation to redesign the Promotion to Partner process for the largest Professional Services organization in the world, resulting in a transparent, objective, and data-driven process.

• Solution Developer

  • Mar 2015 - Jun 2015

  Orlando, Florida ✰ Implemented Taleo Recruiting and Onboarding for global cosmetics client reducing time to hire employees by 20%. • Co-led the development of the Bench Management and Comp COE (Center of Excellence) internal initiatives.



P&L Startup Consulting, LLC

• United States
• International Trade and Development
• 1 - 100 Employee

• Principal Consultant

  • Sep 2014 - Mar 2015

  Orlando, Florida Area ✰ Developed a business plan to secure funding and sponsorships for Orlando Interactive Experience (OiX), an annual event in Orlando attracting 80k+ attendees resulting in an average annual economic impact of U$50 million. • Developed strategic five-year pro forma projection and supported startup organizations in the process of attracting capital through presentations to potential clients and investors.



RMD Technologies, LLC.

• Business Development Intern

  • Aug 2013 - Apr 2014

  Orlando, Florida Area ✰ Developed Financial models and supported the process of attracting capital through presentations to potential clients and investors



Rollins Collegiate Entrepreneurs’ Organization (CEO)

• VP of Fundraising

  • Mar 2013 - Apr 2014

  Winter Park, FL ✰ Raised $50K in donations by developing relationships with successful entrepreneurs and business executives to further the organization's endeavors. • Ranked 4th in the team and all funds raised were awarded to the top four business plans competing in the Rollins CEO Venture Plan Competition, thus contributing to the development of local entrepreneur endeavors.



Global Strategy, Inc.

• United States
• International Trade and Development

• International Consultant Intern

  • May 2013 - Aug 2013

  Orlando, Florida Area ✰ Analyzed complex entry-mode strategies for the international expansion of domestic companies. ✰ Thoroughly researched the overall viability of international firms entry into the American market to ensure profitability and success in highly competitive markets.



Wings Agência de Viagens e Turismo ltda.

• International Tour Guide and Operator

  • Jan 2005 - Dec 2012

  Rio Claro, SP. Brazil ✰ Coordinated guided tour packages for over 1,000 clients in foreign countries and ensured each had a memorable experience, resulting in an increase in revenues and referrals. • Implemented operational improvements that resulted in increased customer-satisfaction and total cost savings of over 30%.

• Financial Assistant

  • 2005 - 2007

  Rio Claro, SP. Brazil ✰ Analyzed financial data and generated reports to improve financial control and facilitate strategic planning. • Developed sales commission strategy to improve the efficiency and productivity of the sales department, which resulted in increased morale and satisfaction.