Experience

User Interviews

• United States
• Research
• 1 - 100 Employee

• Project Coordinator

  • Jun 2023 - Present



NetFile, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Customer Support Specialist

  • Jan 2018 - Present

  - Provide exceptional and prompt customer service via phone and email correspondence - Educate clients in product use and train new employees on NetFile customer support methods - Work collaboratively with developers to find creative solutions and fix software bugs - Pinpoint inefficiencies and brainstorm solutions - Provide exceptional and prompt customer service via phone and email correspondence - Educate clients in product use and train new employees on NetFile customer support methods - Work collaboratively with developers to find creative solutions and fix software bugs - Pinpoint inefficiencies and brainstorm solutions



West Coast Imaging

• Photography
• 1 - 100 Employee

• Shipping Manager

  • Sep 2014 - Dec 2017

  - Efficiently managed ​the ​shipping ​department - Trained ​new ​hires and coordinated across departments - Ensured high standard of quality was maintained - Identified and ​eliminated wasteful ​spending - Drafted custom ​shipping quotes for clients - Efficiently managed ​the ​shipping ​department - Trained ​new ​hires and coordinated across departments - Ensured high standard of quality was maintained - Identified and ​eliminated wasteful ​spending - Drafted custom ​shipping quotes for clients