Experience

Bryan College

• United States
• Education Administration Programs
• 1 - 100 Employee

• Admission Advisor

  • Sep 2022 - Present

  Maintaining and updating the application database in order to foster a smooth transition from applicant to enrolled student Actively participated in job fairs, open houses, and other outreach activities which resulted in an increase in the number of enrolled students per start date Assisting the Campus Director with preparing and analyzing statistical data relating to lead flow, enrollment, and retention of students Consulting with prospective students and applicants to provide detailed information regarding admission requirements Maintaining confidentiality of student records and student information



Anderson College of Health, Business & Technology

• Canada
• Higher Education
• 200 - 300 Employee

• Director Of Admissions

  • Feb 2022 - Sep 2022

  Managing a team of 9 advisors to maintain a lead-to-enrollment rate of 40% through active coaching and daily debriefs Maintain an 80% stitch-in rate of students enrolled each month by monitoring lead flow, having follow-up calls with newly enrolled students, and ensuring that the advisors are following up prior to the start of classes Fostering relationships with new agents in order to get them onboarded which led to an increase in lead flow and referrals Accurately forecasting monthly start budgets by analyzing lead flow, stitch-in report, and enrollment reports Managing Admissions daily activity rates in order to achieve budgeted start numbers Coordinating Open House events for student recruitment purposes which helped to drive lead flow and referral rates Monitoring enrollment and admissions paperwork to ensure admission advisors are being compliant



Yorkville University

• Canada
• Education Administration Programs
• 300 - 400 Employee

• International Enrollment Advisor

  • Jul 2018 - Jan 2022

  ● Assisted Management in revamping the orientation activities at Yorkville University by streamlining the process which helped with a smoother transition for students ● Demonstrated experience in providing quality customer service in a customer-first environment; assisted National Commercial Bank, Chapelton Branch, to place in the top 5 in the area of Customer Service in the 2016 Mystery Shopper Survey by listening to the customers and anticipating their wants and needs ● Background in marketing and in-depth knowledge in sales and service; accompanied the sales team on numerous presentations and client meetings ● Striving for excellence by being accountable and continuously seeking out opportunities to improve my skills and expertise; awarded E-Learner of the Year for the 2012-2013 financial year while working at National Commercial Bank ● Exudes leadership abilities along with strong analytical, problem solving, critical thinking and decision-making skills; awarded Peer Coach of the Year at the 2019 admissions awards dinner at Yorkville University; received the Ethos Award at the 2020 awards dinner for showing exemplary work ethic and living the tenets of Yorkville University Ethos ● Excellent work ethic combined with integrity, respect, and strong relationship management skills ● In-depth experience with computer applications and all major social media platforms ● Adaptable and flexible to change and development along with dispute resolution abilities and active listening and communication skills



National Commercial Bank Jamaica Limited (NCB)

• Jamaica
• Financial Services
• 700 & Above Employee

• Customer Service Supervisor

  • Feb 2016 - Dec 2016

  -Executed financial transactions, customer queries and service requests within the stipulated guidelines-Improved customer's banking experience by ensuring that they are attended to promptly and all challenges are resolved without delay-Continuously updated skills by participating in professional training and development courses offered by the bank-Assisted the Sales department in various marketing and awareness campaigns to increase customer base-Build rapport by engaging in quality conversations with customers and identifying opportunities to refer appropriate financial products and services-Assisted the branch in migrating customers to the ABMs by educating the customers on the available self-serve options-Solving customers problems in a timely and efficient manner while building and maintaining relationships

• Relief Sales Associate

  • Jun 2016 - Jun 2016

  -Actioned loans to be disbursed in a timely and efficient manner; ensured loan applications and other documents were properly executed for submission-Liaised with management for the processing of daily Temporary Overdraft Request-Assisted customers with general inquiries about their loan accounts in a professional and courteous manner-Contacted delinquent customers to ensure loan payments were received in a timely manner and all necessary customer files updated

• Teller

  • Oct 2012 - Jan 2016

  -Executed financial transactions including deposits, withdrawals, bill payments, foreign currency requests and other account transactions in an efficient and professional manner-Revamped the branch’s internal filing system-Established and maintained effective work relationships with staff and the general public-Worked in a fast paced atmosphere to meet targets

• Relief Senior Teller

  • May 2015 - May 2015

  -Ensured that the vault was balanced and within its prescribed limits on a daily basis-Collated unfit notes and prepared excess cash for shipment-Ordered cash needed for the following day’s operations from Cash Management Unit