Account Manager (Global, Training Logistics support coordinator )

• Aug 2022 - Present

Virtual Training Producer (Secondary role)

• Jan 2023 - Present

Virtual training is be delivered in all time zones, US. APAC. EMEA. Middle East. North America.Working closely with facilitator's that are assigned to deliver the training and support as the producer. Manage the technical aspects of live virtual training events as assigned. -> Monitoring, registration, chat, attention. -> Monitor the email account when producing to assist participants who may be struggling to get access. -> Introducing and explain the logistics/technical set up at the start of the session to support facilitators.-> Generating attendance reports and recordings as needed-> Monitoring of online Evaluation Surveys for programs-> Event HostingPlatforms: [] WebEx [] Zoom [] MS Teams Show less

Senior Customer Service Executive & Operation Assistant

• Apr 2022 - Present

。Analyzing and planning overall customer service excellence. 。Resolve customer relationship management conflicts/Complaints. 。Performing administrative duties. 。Answering emails & phone enquiries. 。 Assist the company management in other duties. 。Analyzing and planning overall customer service excellence. 。Resolve customer relationship management conflicts/Complaints. 。Performing administrative duties. 。Answering emails & phone enquiries. 。 Assist the company management in other duties.

Sales, Executive Development Services

• Jun 2022 - Aug 2022

》Handling:【 MIS business School & MIS Executive Development Services】- Getting new sales to ensure business growth- Actively involved in sales activities to engage in Corporate Clients- Plan, execute and manage sales campaigns, events, promotions and advertisements- Help clients reach their career goals via attending our courses- Help organization reach their business objectives by aligning training goals- Professional and confident in dealing with corporate/individual clients and effective presentation skills- Excellent communication and interpersonal skills to build strong rapport with clients and the ability to relate well at all levels Show less

Membership & Event Executive

• Jun 2022 - Jun 2022

Working closely with the President Of Marketing Institute Of Singapore to execute event and marketing activities

Knowledge Management Officer, Workgroup (NPC)

• Dec 2021 - Apr 2022

Sports Committee, Workgroup (NPC)

• Sep 2021 - Apr 2022

To promote every individuals health, physical well-being as well as the acquisition of physical skills among the officers across various departments. Keeping up with healthy lifestyle & eliminating sedentary lifestyles.

Feedback & Engagement Officer, Workgroup (NPC)

• Aug 2020 - Apr 2022

To increase the interaction among the unit, analyze the feedback/concern given by officers to rectify the matter and come up with possible solutions to it.

Ground Response Force Officer (GRFO)

• Oct 2016 - Apr 2022

Every day, officers of the Singapore Police Force give their utmost to prevent, deter and detect crime.#1. Patrol designated areas of Singapore in car, by foot, or other means to preserve law and order, discover and prevent the commission of crimes, and enforce traffic and other laws and ordinances; protect real and personal property by providing security checks of residential, business, and public premises; maintain awareness of and remains alert for wanted suspects, known criminals, stolen vehicles, missing persons, traffic violators, and crimes in progress; issue warnings and citations.#2. Respond to calls for the protection of life and property, the enforcement of laws and ordinances, general public service calls, and complaints including those involving automobile accidents, traffic hazards, misdemeanor incidents, domestic disturbances, property control, civil complaints, and related incidents; investigate complaints and takes appropriate action, uses sound judgment under adverse, stressful conditions. #3. Conduct investigations at scenes of incidents to which summoned or incidents observed; determine what, if any, crime has been committed; identify, collect, preserve, process, and book evidence; locate and interview victims and witnesses; identify and interrogate suspects. Show less

Internal Auditor for Service Quality Branch (SQB), SPF

• Aug 2019 - Aug 2019

Internal Auditor for Service Quality Branch (SQB), Singapore Police Force> Evaluate internal control and make recommendations on how to improve.>Ensure that the department is complying with relevant standard of procedures & service excellence guideline. > Providing specific departments with objective service guidelines to improve on.

Part Time Fitness Instructor & Customer Service Officer

• Jan 2014 - Aug 2016

Bowling coordinator & Sports and Recreation Officer

• Jul 2015 - Nov 2015

Master Sergeant

• Jan 2012 - Oct 2013

Leadership & Management Operations:In charge of cadet activities & Well-being, overseeing 80 trainees:1. Training Days 2. Physical Training 3. Technical Handling 4. Marksmanship 5. Drills 6. Recreation Activities

Senior Staff Sergeant

• Jan 2011 - Jan 2012

The National Cadet Corps (NCC) is a military cadet corps youth organisation supported by the Singapore Ministry of Defence and the Ministry of Education. As of 2020, it had a total strength of 11,000+ members, consisting of Officers, Cadet Officers, and cadets, amongst others. The Corps is represented in 125 Secondary Schools with a total of 146 units - 108 Land units, 18 Sea units, and 20 Air units. It is one of the country's oldest youth organizations, formed in 1901.