Solution Engineer

• Nov 2022 - Present

Technical Integration Support Representative

• Oct 2021 - Nov 2022

Solutions Engineer

• Feb 2020 - May 2021

- implementing customer engagement solutions - troubleshooting and technical support - building plugins and coding scripts (Python, Javascript) - data migrations - implementing customer engagement solutions - troubleshooting and technical support - building plugins and coding scripts (Python, Javascript) - data migrations

Deployment Engineer

• Jun 2018 - Dec 2019

- daily technical support for customers and end-users- implementation of the Zendesk platform in SMBs and enterprise companies- conducting consultations on Zendesk APIs- setting up SSO in SaaS applications based on Azure AD and G Suite- conducting workshops on the use of the Zendesk and G Suite- coding extensions and integrations for helpdesk (e.g. built-in DNS checker of ticket requester domain, integration between Zendesk and Google Calendar)- taking a part in the technical presales process- helping in technical presales and customer service process in Workplace by Facebook project (integration with AD, setting up user provisioning, installing 3rd party integrations) Show less

Cloud Support Engineer

• Nov 2017 - Jun 2018

- technical support of customers and end users- planning deploying process and implementation of cloud applications- implementation of the applications in small and medium enterprises- conducting workshops on the use of cloud applications- data migration from on-premise to cloud- integrations between G Suite and third-party solutions- building internal tools with Python and Flask (e.g. internal web app for sales team based on G Suite APIs)- coding scripts and middlewares to automate processes of data migration and G Suite management- taking a part in the technical presales process Show less

Młodszy doradca

• Sep 2016 - Jun 2017