President & Senior Claims Specialist

• Oct 2019 - Present

Senior Claims Specialist

• Nov 2017 - Oct 2019

Currently handling claims with a multi-faceted approach including: examining, telephone adjusting and road adjusting. Determining the best process as guided by the Claims Manager in order to achieve a high level of customer satisfaction and quick resolution. Additional responsibilities including assisting in the rebrand as well as the launch of a new claims system.

Senior Claims Examiner

• Jan 2016 - Nov 2017

Handled claim files assigned to independent adjusters. In addition, acted as backup to telephone staff in times of a CAT response. Managed large loss claims reporting to the Claims Manager as well as Reinsurers. Skilled in all facets of homeowners claims including fire and liability losses. Handled claim files assigned to independent adjusters. In addition, acted as backup to telephone staff in times of a CAT response. Managed large loss claims reporting to the Claims Manager as well as Reinsurers. Skilled in all facets of homeowners claims including fire and liability losses.

Claims Representative II - Property

• May 2015 - Dec 2015

Handles claims files where Independent Adjusters and Field Adjusters had been assigned. Used an examining approach and project management to ensure a high level of customer service was delivered and client satisfaction received. Monitored timelines, statistics, and documents on files to ensure proper protocol have been met. Through, the handling of the Canadian Direct book-of business,gained significant experience in handling Catastrophic losses, or CAT Claims. Handles claims files where Independent Adjusters and Field Adjusters had been assigned. Used an examining approach and project management to ensure a high level of customer service was delivered and client satisfaction received. Monitored timelines, statistics, and documents on files to ensure proper protocol have been met. Through, the handling of the Canadian Direct book-of business,gained significant experience in handling Catastrophic losses, or CAT Claims.

Manager, Property Claims

• Aug 2014 - May 2015

Manage, train, develop, control and direct a unit of specialized road and telephone claims adjusters dealing with property losses. Responsible for recruitment, training, auditing and motivating staff. In addition this position also consists of examining property losses.

Management Associate

• Sep 2012 - Aug 2014

Management Associate program designed to be completed in two years. Involves three to six month placements in various departments of the Company to learn the insurance business. Typical placements involve Sales and Service, Underwriting, Claims, Marketing and Finance. On graduation from the program, Management Associates are expected to be placed in a management position in the Company based on a two-way “best fit” assessment

Claims Adjuster

• Jun 2011 - Sep 2012

Provide excellent customer service while effectively and thoroughly adjusting automotive claims. Coordinate activities of the various parties involved in the claims process and ensure claims are brought to an efficient and agreeable resolution. Work with the claims operations team to ensure all team and personal objectives are achieved.