Experience

MGC Technical Consulting

• United States
• Telecommunications
• 1 - 100 Employee

• Chief Operating Officer

  • Jul 2023 - Present

  Redmond, Washington, United States



Messenger

• United States
• Design Services
• 1 - 100 Employee

• Chief of Staff

  • Jun 2022 - Jun 2023

  Seattle, Washington, United States Drive operational excellence as the Chief of Staff at Messenger Corporation by managing day-to-day operations, streamlining communication and collaboration, and facilitating the implementation of strategic initiatives. As a trusted advisor to the CEO and executive team, provide insights and recommendations to improve business performance and achieve key objectives. Additionally, play a critical role in supporting fundraising efforts, managing special projects, and providing leadership to ensure… Show more Drive operational excellence as the Chief of Staff at Messenger Corporation by managing day-to-day operations, streamlining communication and collaboration, and facilitating the implementation of strategic initiatives. As a trusted advisor to the CEO and executive team, provide insights and recommendations to improve business performance and achieve key objectives. Additionally, play a critical role in supporting fundraising efforts, managing special projects, and providing leadership to ensure the company's success. Show less



Northwest Administrators, Inc

• United States
• Financial Services
• 200 - 300 Employee

• Manager of Accounting & Eligibility

  • Nov 2017 - May 2022

  Seattle, WA Led a department of managers, analysts, accounting clerks, and mail room staff in the operations of health and welfare benefits for over a thousand clients. Acted as client liaison for multiple high-priority contracts. Also served as a subject-matter expert, handling inquiries, developing action plans, and assisting with the preparation and dissemination of communications.



Conduent HR Services

• United States
• Information Technology & Services
• 700 & Above Employee

• Benefits Administration Manager

  • Sep 2014 - Aug 2017

  Chesapeake, VA Led a team of 5 managers and over 100 employees in multiple customer service projects ranging from Inbound Phone, Chat and Email supporting retirement services for Boeing employees. Created and implemented KPIs, coaching plans, call flows, and center staffing procedures. Collaborated with clients to create standard operating procedures for all aspects of the benefits administration experience.



Convergys

• Customer Relations Manager

  • May 2012 - Jun 2014

  Phoenix, AZ Supervised a team of over 20 customer relations associates in communication and retention for AT&T. Partnered with ground level leaders to create a culture of excellence, allowing for increased KPI attainment, resulting in increased profitability for the project. Regularly collaborated with other senior leaders to strategize best practices to more effectively coach and motivate associates.