Experience

2-10 Home Buyers Warranty

• United States
• Insurance
• 400 - 500 Employee

• Enrollment Compliance

  • 2009 - Present



Citi

• United States
• Financial Services
• 700 & Above Employee

• Commercial Oil Account Representative

  • Jul 2005 - Dec 2007

  Managed customer relationship for Corporate Sunoco Inc, Shell, Phillips 66 and Conoco customers in collaboration with sales and marketing representatives. Developed bi-monthly reports for key client accounts. Maintained business correspondence and served as primary troubleshooter on client issues. Leveraged network knowledge of multiple department to develop strategic and holistic view of client needs and provide optimal business solutions in expedited fashion.



Citigroup Diners Club

• Customer Service

  • 1989 - 2007

• Researcher

  • May 2000 - Jul 2005

  Participated in all aspects of the research processed to verify charges to clients and acquire credits when needed. Investigated clients disputes according to confidentiality protocols. Coordinated activities for client service, leveraging proactive problem resolution capabilities to anticipate needs of demanding clients.



Citibank Diners Club

• Research

  • 1989 - 2005



CoBank

• Customer Service

  • 1999 - 2000



Citigroup Diners Club

• Senior Telephone Service Representative

  • Jan 1995 - May 1999

  Delivered high levels of customized service to meet broad range of customer needs. Served as key liaison service representatives, providing one-stop service package by identifying, addressing and resolving client needs. Played supportive role in team environment, focusing on achievement of company objectives and meeting time compliances. Managed Information Desk, handling company-wide inquires from employees in various locations.