Wesley K.
Offering Manager: ATM/TCR Portfolio Strategist at IBM Canada IBM Canada Limitee- Claim this Profile
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Bio
Experience
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IBM Canada IBM Canada Limitee
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Higher Education
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1 - 100 Employee
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Offering Manager: ATM/TCR Portfolio Strategist
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Dec 2023 - Present
New Brunswick, Canada
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National Vendor & ATM Business Programs Manager
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Sep 2022 - Present
New Brunswick, Canada
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ATM and Branch Banking Solution Manager
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Oct 2019 - Present
Canada Accountable for the entire life cycle of Canadian ATM offering, including validating the need in the marketplace, determining the business model, and assessing the implications for engineering, marketing, sales, support, budgeting. Responsible for ATM bid pricing and costing assessments of operations. Manage vendor partnership contract negotiations. Supervise Business Analyst and Service Planner teams.
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MVS Global ATM and Branch Banking Center of Excellence Leader
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Jul 2015 - Jan 2020
Canada Delivery Enablement and Support for IBM MVS ATM Lead a global, virtual, L2 (back-end) follow-the-sun technical queue staffed with the top global talent pool of certified technical specialists who are geographically dispersed among several worldwide IBM Remote Technical Support Centers. Lead ATM business line operational enablement and costing assessments in six countries. • IBM Canada, Toronto • IBM Brazil, Sao Paulo • IBM South Africa, Johannesburg • IBM UK… Show more Delivery Enablement and Support for IBM MVS ATM Lead a global, virtual, L2 (back-end) follow-the-sun technical queue staffed with the top global talent pool of certified technical specialists who are geographically dispersed among several worldwide IBM Remote Technical Support Centers. Lead ATM business line operational enablement and costing assessments in six countries. • IBM Canada, Toronto • IBM Brazil, Sao Paulo • IBM South Africa, Johannesburg • IBM UK, London • IBM India, Bangalore and Delhi • IBM Croatia, Zagreb
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IT Specialist –ATM and Banking Platform - North American Remote Support Technical Specialist.
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Sep 2010 - Jun 2015
Canada -Product technical specialist for Automated Banking Machines and Cash Recycler products.
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Service Support Representative
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Mar 2002 - Sep 2010
New Brunswick, Canada
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Education
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University of New Brunswick
Bachelor's degree, SOCIAL SCIENCES -
1998 - 1999
NBCC (New Brunswick Community College)
Appplied Technology / Computer Systems Service, Appplied Technology / Computer Systems Service -
1995 - 1999
NBCC (New Brunswick Community College)
Computer Systems - Operation and Repair, Computer Science
Community
