Experience

Sisal Technology Tunisia

• Technology, Information and Internet
• 1 - 100 Employee

• Web content and visual specialist

  • Nov 2023 - Present

  Gouvernorat Tunis, Tunisie



Onetech Business Solutions

• Telecommunications
• 1 - 100 Employee

• Stage de PFE | Email marketing

  • Mar 2022 - Jun 2022

  Gouvernorat Tunis, Tunisie Onetech Business Solutions is an integrator of IT and telecom solutions. -Analyze the company's needs for an email automation system. -Develop a detailed plan for the implementation of an email automation system. -Select a marketing automation platform that meets the needs of the company. -Configure the marketing automation platform to adapt to the company's requirements, including the configuration of workflows, triggers, and rules. -Set up the technical infrastructure… Show more Onetech Business Solutions is an integrator of IT and telecom solutions. -Analyze the company's needs for an email automation system. -Develop a detailed plan for the implementation of an email automation system. -Select a marketing automation platform that meets the needs of the company. -Configure the marketing automation platform to adapt to the company's requirements, including the configuration of workflows, triggers, and rules. -Set up the technical infrastructure necessary for email automation. -Create customized email templates for the different stages of the sales process, taking into account the company's marketing goals. -Develop content for email campaigns, including offers, event invitations, new product announcements, and newsletters. -Define KPIs to measure the effectiveness of email campaigns. -Monitor the performance of the marketing automation platform and adjust workflows and triggers to optimize results. Show less



HERUNDO SA

• Tunisia
• IT Services and IT Consulting
• 1 - 100 Employee

• Spécialiste en marketing digital

  • Dec 2021 - Feb 2022

  Gouvernorat Tunis, Tunisie HERUNDO is a group of e-commerce service companies, mainly focused on exports. Within this company, I was entrusted with the following responsibilities : SOCIAL MEDIA • Creation and management of content on various social media platforms. • Interaction with communities. • Reporting of results. ADVERTISING • Planning and execution of advertising campaigns on social media and search engines (SEA). • Collaboration with the graphic design team for the creation… Show more HERUNDO is a group of e-commerce service companies, mainly focused on exports. Within this company, I was entrusted with the following responsibilities : SOCIAL MEDIA • Creation and management of content on various social media platforms. • Interaction with communities. • Reporting of results. ADVERTISING • Planning and execution of advertising campaigns on social media and search engines (SEA). • Collaboration with the graphic design team for the creation of advertising visuals. • Collaboration with the sales team for targeting and optimizing audiences. SEO • Audit of product sheets. • Identification of elements to improve natural referencing. • Trend keyword research for product sheets. • Technical optimization for product sheets. • On-page optimization for product sheets. COLLABORATION • Collaboration with the sales team for conversion and evaluation of results in terms of return on investment. • Collaboration with the web development team to ensure the site is optimized for SEO. • Collaboration with the graphic design teams for the creation of advertising visuals and image optimization. Show less



The Team : Agile Management & Consulting

• Tunisia
• Professional Training and Coaching
• 1 - 100 Employee

• Digital Marketing Spécialiste

  • May 2021 - Oct 2021

  Tunis, Gouvernorat Tunis, Tunisie The Tunisian Establishment for Agile Management is a training, consulting, and expertise firm specializing in project management. Within this company, I was entrusted with the following responsibilities: SEO • Audit SEO of the website. • Collaboration with the marketing and sales team to identify content needs and optimize and develop the natural referencing strategy. • Implementation of an SEO strategy. • Keyword research. • On-page optimization. • Communication with partners… Show more The Tunisian Establishment for Agile Management is a training, consulting, and expertise firm specializing in project management. Within this company, I was entrusted with the following responsibilities: SEO • Audit SEO of the website. • Collaboration with the marketing and sales team to identify content needs and optimize and develop the natural referencing strategy. • Implementation of an SEO strategy. • Keyword research. • On-page optimization. • Communication with partners for backlink exchange. • Optimization of local referencing. WEB TRACKING • Definition of objectives and KPIs for tracking. • Installation and configuration of tracking tools. • Monitoring of website traffic and conversions. • Recommendations for optimizing the website and marketing strategy. SOCIAL MEDIA • Participation in the creation of content and visuals for Facebook and LinkedIn. • Participation in the launch of advertising campaigns. • Monitoring and analysis of the performance of publications and campaigns. • Competitive monitoring of competitors. • Monitoring of new trends. Show less



Unilever

• United Kingdom
• Manufacturing
• 700 & Above Employee

• Service logistique

  • Feb 2018 - May 2018

  Tunis, Tunisie



BIAT

• Tunisia
• Banking
• 700 & Above Employee

• Service commercial

  • Jan 2016 - Feb 2016

  Gouvernorat Tunis, Tunisie The objective of this internship was to handle customer calls related to complaints about technical problems with their electronic payment terminals (EPTs) within a bank. Within this bank, I was entrusted with the following responsibilities: -Answer customer calls regarding technical issues with their EPTs. -Actively listen to customers to understand their concerns and needs related to technical problems. -Identify the type of technical problem reported by the customer with their… Show more The objective of this internship was to handle customer calls related to complaints about technical problems with their electronic payment terminals (EPTs) within a bank. Within this bank, I was entrusted with the following responsibilities: -Answer customer calls regarding technical issues with their EPTs. -Actively listen to customers to understand their concerns and needs related to technical problems. -Identify the type of technical problem reported by the customer with their EPT. -Document and record relevant information regarding the technical problems reported by customers. -Inform the customer that the complaint will be transferred to the technical department for resolution. -Escalate customer complaints to the appropriate technical service to resolve technical problems related to EPTs. -Monitor the progress of complaints and inform customers of the status of their complaints if necessary. -Follow internal bank procedures to transfer customer complaints to the appropriate technical service. Show less