Experience

Wid Insurance

• Iraq
• Insurance
• 1 - 100 Employee

• Insurance & Collections Manager

  • Oct 2019 - Present

  Iraq Manage operations and productivity . Create and modify procedures and documents related to policies. Assist in claims management. Identify and analyze risks associated with policies. Achieve target budgets. Minimize risk of financial loss. Preside over claims investigations. Review insurance policies. Manage insurance data for reports. Analyze statistical data, such as mortality, accident, sickness, disability, and retirement rates and construct probability tables to… Show more Manage operations and productivity . Create and modify procedures and documents related to policies. Assist in claims management. Identify and analyze risks associated with policies. Achieve target budgets. Minimize risk of financial loss. Preside over claims investigations. Review insurance policies. Manage insurance data for reports. Analyze statistical data, such as mortality, accident, sickness, disability, and retirement rates and construct probability tables to forecast risk and liability for payment of future benefits Determine premium rates. Show less



Bill Gosling Outsourcing

• Canada
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Debt Collections Manager

  • Aug 2017 - Sep 2019

  Newmarket, Ontario, Canada -Help the Managing Coach in completing file and performance reviews (e.g. MAPS, Dialer stats, List Management, etc.) -Administer past due accounts and facilitated required decisions. -Evaluate all collection activities and modified as required. -Develop and maintain efficient relationships with partners. -Design efficient asset recovery process flow for all due accounts. - Monitor collection activities according to state and federal regulations. -Assist staff and initiated… Show more -Help the Managing Coach in completing file and performance reviews (e.g. MAPS, Dialer stats, List Management, etc.) -Administer past due accounts and facilitated required decisions. -Evaluate all collection activities and modified as required. -Develop and maintain efficient relationships with partners. -Design efficient asset recovery process flow for all due accounts. - Monitor collection activities according to state and federal regulations. -Assist staff and initiated changes to collection policies and procedures. -Prepare and analyze reports and recommended improvements. -Determine performance minimums and managed tracking of objectives.

• Account Manager Collections officer

  • Dec 2014 - Oct 2017

  Newmarket -Followed Company collection strategies to talk to consumers regarding delinquent accounts on behalf of the company’s clients Inbound/Outbound calls. -Handled customer inquiries, complaints, billing questions and payment extension/service requests. -Supervised working of call center representatives for collection objectives. -Maintained attendance records and prepared schedule for work. -Coordinated with collections managers and designed production goals. -Provided cross… Show more -Followed Company collection strategies to talk to consumers regarding delinquent accounts on behalf of the company’s clients Inbound/Outbound calls. -Handled customer inquiries, complaints, billing questions and payment extension/service requests. -Supervised working of call center representatives for collection objectives. -Maintained attendance records and prepared schedule for work. -Coordinated with collections managers and designed production goals. -Provided cross training programs to increase efficiency of collection process. -Ensured optimal level of customer services and performance metrics. -Provided technical support to team members and resolved issues.



Rogers Communications

• Canada
• Telecommunications
• 700 & Above Employee

• IT Technician

  • Oct 2014 - Oct 2014

  Toronto, Ontario



Al-Attar General trading Co.

• Business Development Manager

  • 2008 - 2014

  Baghdad-Iraq Setting goals and developing plans for business and revenue growth Researching, planning, and implementing new target market initiatives Researching prospective accounts in target markets Developing quotes and proposals for prospective clients Setting goals for the business development team and developing strategies to meet those goals Training business development staff Attending conferences and industry events… Show more Setting goals and developing plans for business and revenue growth Researching, planning, and implementing new target market initiatives Researching prospective accounts in target markets Developing quotes and proposals for prospective clients Setting goals for the business development team and developing strategies to meet those goals Training business development staff Attending conferences and industry events Structured and implemented a key deals plan that grows company's client base and guarantee its solid success by utilizing advertising systems and could increase organization deals from $50,000$ to $ 2 million within couple of years. Invented a new Idea to reduce staff training program managed to reduce the cost from 125,000 $ to 25,000 $.

• Showroom client services team lead

  • Jul 2005 - Aug 2008

  Baghdad-Iraq Performed customer care representative and sales duties. Fostered good business relationships between clients and company staff. Repaired/replaced machines control panels. Installed and updating machines control panel software.



Al-Asdiqaa Showroom

• Computer Technician/ Sales

  • Dec 2005 - Oct 2007

  Baghdad-Iraq -Maintained and assembled computer Hardware/Software. -Managed the showroom and worked with my team to give our clients the best service. -Upgraded computer/laptop parts and remove any malware or viruses. Upgraded (motherboard, RAM, power supplies, hard drive, monitors, VGA, cards, Cables...etc.) and computer/electronics parts assembly. Installing OS, including formatting. -Removed virus/malware, updated devices, software, Microsoft office applications, Basic Knowledge of Photoshop,… Show more -Maintained and assembled computer Hardware/Software. -Managed the showroom and worked with my team to give our clients the best service. -Upgraded computer/laptop parts and remove any malware or viruses. Upgraded (motherboard, RAM, power supplies, hard drive, monitors, VGA, cards, Cables...etc.) and computer/electronics parts assembly. Installing OS, including formatting. -Removed virus/malware, updated devices, software, Microsoft office applications, Basic Knowledge of Photoshop, scanning documents, printing and typing, installing printers, installing small networks, and computers troubleshoot. Show less



Al-Farah Supermarket

• United Kingdom
• Retail Groceries

• Cashier

  • 1997 - 2001

  Baghdad-Iraq