Experience

New England Life Care

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Technical Support Specialist

  • Aug 2021 - Present



Bain Capital

• United States
• Financial Services
• 700 & Above Employee

• Information Technology Help Desk Technician

  • Jan 2020 - Dec 2020

  Performs Tier I problem management, isolation, and resolution. Areas of support include: Executive level support, remote access & mobile computing. Provides direct support in the day-to-day operations on user systems; duties include remote user help desk support Help desk staff ensures customers are supported in a knowledgeable, accurate and friendly manner. Assists in the management of project implementations. Quickly identify desktop hardware, software, or operator problems and escalate for corrective action. Provides direct support in the day-to-day administration of user accounts; duties include onboarding and off boarding, Distribution Lists, E-Fax accounts, and outlook administration. Assists in the management of project implementations Phone support staff ensures customers are supported in a knowledgeable, accurate and friendly manner



Partners HealthCare

• 399 Revolution Dr, Somerville, MA 02145

• Windows 10 Techinican

  • Aug 2019 - Jan 2020

  Migrated laptops and desktops from Windows 7 to 10 Gathered peripherals that will be needed for the deployments Re-imaged and wiped the drives of laptops and desktops for deployment Completed data backup and restore for new devices Provided education to user after swap Updated laptops and desktops with third party software and updates Migrated laptops and desktops from Windows 7 to 10 Gathered peripherals that will be needed for the deployments Re-imaged and wiped the drives of laptops and desktops for deployment Completed data backup and restore for new devices Provided education to user after swap Updated laptops and desktops with third party software and updates



Malden High Wrestling Team

• 77 Salem St, Malden, MA 02148

• Assistant Wrestling Coach

  • Nov 2018 - Jan 2020

  Train 15+ students on the basics of several types of wrestling styles; Folkstyle and Freestyle daily benefiting the wrestlers to perform at their best Effective motivational and communication skills and moving others to perform their best and overcome obstacles to success Respond to wrestler’s queries and needs to help them in their practice session by correcting their mistakes and improving their performance Train 15+ students on the basics of several types of wrestling styles; Folkstyle and Freestyle daily benefiting the wrestlers to perform at their best Effective motivational and communication skills and moving others to perform their best and overcome obstacles to success Respond to wrestler’s queries and needs to help them in their practice session by correcting their mistakes and improving their performance



Harvard T.H. Chan School of Public Health

• United States
• Higher Education
• 700 & Above Employee

• IT Specialist

  • Jan 2019 - Jul 2019

  Monitored ticketing system, and ensuring all tickets are completed daily, achieving established goals Computer Builds - Maintained a supply of computers loaded with our base image Diagnosed and repair PCs, including hardware and virus cleanup, consistently meeting high service standards Computer Deployments - Deploying computers to our end-users and ensure all applications and data is transferred to the new computer. Monitored ticketing system, and ensuring all tickets are completed daily, achieving established goals Computer Builds - Maintained a supply of computers loaded with our base image Diagnosed and repair PCs, including hardware and virus cleanup, consistently meeting high service standards Computer Deployments - Deploying computers to our end-users and ensure all applications and data is transferred to the new computer.



Ralph Lauren

• United States
• Apparel & Fashion
• 700 & Above Employee

• Sales Associate

  • May 2018 - Jul 2019

  Processed on average 1,000+ articles of clothing daily maintaining current inventory Operated cash registers, credit or check 10+ transactions with customers daily, achieving established goals Thoroughly learned the company’s product offerings and contribute daily to an increase in monthly sales Processed on average 1,000+ articles of clothing daily maintaining current inventory Operated cash registers, credit or check 10+ transactions with customers daily, achieving established goals Thoroughly learned the company’s product offerings and contribute daily to an increase in monthly sales



Malden Rising Leaders

• 40 Eastern Ave, Malden, MA 02148

• Rising Leader Vote 16 Initiative

  • Jun 2018 - Nov 2018

  Enlightened the importance of voting regulations in city elections daily to youth of 16 and 17 years old to engage in city politics
  Researched 5+ documents and workers compensation hearings, allowing proper statements to be documented daily Collected election results once to retrieve community feedback to enhance objective Enlightened the importance of voting regulations in city elections daily to youth of 16 and 17 years old to engage in city politics
  Researched 5+ documents and workers compensation hearings, allowing proper statements to be documented daily Collected election results once to retrieve community feedback to enhance objective