Experience

Eldotec Consultancy Services

• Kenya
• Executive Offices
• 1 - 100 Employee

• Product Support Manager

  • Sep 2018 - Present

   Assigning tasks to the team and monitoring their progress. Ensuring the department workflows and escalations are effective and being followed by the team. Providing information about employee's performance to the Director. Providing metrics regarding various KPI's and pinpoint areas of improvement for the team. Resolving employee conflicts and problems. Hiring new employees for the team. Using a performance tracking tool to consistently and accurately monitor activities and metrics.  Ensure the team is following the guidance set out by corporate security policies and standards. Ensure the departmental security processes and procedures are followed where applicable.

• 24/7 supplier support Supervisor

  • Oct 2016 - Sep 2018

   Reporting to the manager product support on daily weekly activities Monitor chats handled Ensuring the work shift is being followed by all agents Build sustainable relationships of trust through online chat communication Provide accurate, valid and complete information to online suppliers and clients via chat. Handle online complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.  Track repetitive complains about our system as observed by clients using the chat button and escalating them to the technical team. Assist customers with any technical issues experienced with on the website and escalate any issues to management appropriately. Troubleshoot and resolve non-routine customer problems, complaints and concerns related to the use of Assent Compliance services. Sell products and services offered by Assent to online suppliers inquiring the same when using the chat button. Help customers submit their declarations online and encouraging the same.

• Compliance coordinator and product support

  • May 2016 - Sep 2016

   Build sustainable relationships of trust through online chat communication. Provide accurate, valid and complete information to online suppliers and clients via chat. Handle online complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.  Track repetitive complains about our system as observed by clients using the chat button and escalating them to the technical team. Assist customers with any technical issues experienced with on the website and escalate any issues to management appropriately. Troubleshoot and resolve non-routine customer problems, complaints and concerns related to the use of Assent Compliance services. Sell products and services offered by Assent to online suppliers inquiring the same when using the chat button. Help customers submit their declarations online and encouraging the same. Performing all the duties of compliance coordinator.

• Compliance Coordinator

  • Jul 2015 - Apr 2016

   Gathering compliance data from clients supply chains. Preparing routine and complex written correspondents. Liaising with suppliers via email to gather information, assist with requests, and confirm the receipt of documents. Liaising with suppliers via email to validate contacts on behalf of clients for compliance matters. Conducting routine data entry using the computer. Searching, tracking and entering client’s information in the proprietary management software. Compliance scrubbing-contacting online searches for declarations on supplier websites and using proprietary information Contact scrubbing- conducting online searches for new supplier contacts. Out-of-scope scrubbing-conducting online searches to determine if suppliers fall into specific criteria’s. Using a performance tracking tool to consistently and accurately monitor activities and Metrix. Conducting data validation and updating results into clients-specific software. Validating supplier- provided data using employers’ accepted standards and best practices.



Hotel Horizon

• FRONT OFFICE SUPERVISOR / ROOMS DIVISION MANAGER

  • Jan 2014 - Jun 2015

   Ensuring maximum room occupancy. Ensuring that reservations are taken correctly and courteously. Ensuring effective liaison with other departments. Ensuring that credit control procedures are strictly adhered to in accordance to the hotel’s laid down procedures. Ensuring effective and speedy check-out facilities. Ensuring that inquiries, messages are dealt with courteously and efficiently. Ensuring that all Front of House areas are clean and tidy at all times, including cloakrooms. Ensuring that incoming and outgoing telephone calls are handled promptly and courteously. Carrying out systematic checks of all Front of House areas for maintenance requirements, repairs or refurbishing, ensuring that these are actioned without delay.

• Front Desk Receptionist

  • Aug 2013 - Dec 2013

   Handled all guest requests efficiently, friendly and with a smile. Checking in guests into the hotel in accordance with the procedures laid down by the hotel. Ensuring all messages, parcels and faxes are delivered as per the hotel policy. Constantly pleasing all the guests with whom i may come in to contact during my working hours. Entering all guest folios in to the computer immediately and accurately. Answering all the telephone promptly and clearly, ensuring a courteous and friendly manner. Taking room reservations effectively, efficiently and as laid out on the reservation form. Assisting in escorting guests to their rooms in absence of the potter. While showing guests to the rooms, informing them of the hotel’s facilities, and encouraging the use of these facilities. Managing the flow of reservations and walk-in, ensuring maximum usage of the hotel’s rooms. Coordinating with all other departments. Carrying out any other reasonable duties as assigned by the F.O.S or Management



Eldo Energy

• South Africa
• Utilities
• 1 - 100 Employee

• Front Office Supervisor

  • May 2013 - Nov 2013

   Ensuring that guests are greeted, checked in and allocated rooms promptly and courteously. Ensuring maximum room occupancy. Ensuring that reservations are taken correctly and courteously. Ensuring effective liaison with other departments. Ensuring that credit control procedures are strictly adhered to in accordance to the hotel’s laid down procedures. Ensuring effective and speedy check-out facilities. Ensuring that inquiries, messages are dealt with courteously and efficiently. Ensuring that all Front of House areas are clean and tidy at all times, including cloakrooms. Ensuring that incoming and outgoing telephone calls are handled promptly and courteously. Carrying out systematic checks of all Front of House areas for maintenance requirements, repairs or refurbishing, ensuring that these are actioned without delay. To ensure that the most suitably qualified person is appointed in the event of a vacancy. To monitor trends within the industry and make suggestions for how these could be implemented.



ELAGERINI TENTED CAMP

• RECEPTIONIST

  • Jan 2013 - Feb 2013

   Registering guests, ensuring that their necessary details were obtained. Allocating rooms according to reservations list checking in guests and issuing room keys Updating the daily occupancy list Checking out guest, ensuring that they have settled their bills and nothing is forgotten in the room.  Registering guests, ensuring that their necessary details were obtained. Allocating rooms according to reservations list checking in guests and issuing room keys Updating the daily occupancy list Checking out guest, ensuring that they have settled their bills and nothing is forgotten in the room.