Resource Development Officer

• Jan 2023 - Present

Campaign Associate

• Sep 2022 - Jan 2023

Life Coach

• Apr 2022 - Jan 2023

Assist youth with creating measurable and attainable goals that fall within 5 domains of One Community Partnership (Education, Employment/Career Development, Living Situation, Personal Effectiveness/Well Being and Community Life Functioning. Encourage and develop ways to keep youth accountable to accomplishing their goals. Maintain current file of youth's progress notes, ensuring compliance with the Corporate and Nation's standards. Document the progress of youth weekly showing intervention and methods used to better serve youth. Organize youth's progress and diagnostic information in the chart, assures an individualized plan for each youth who receives services. Transport youth to various places as needed to strengthen engagement and help youth complete goals. Connect youth to resources that assist with job searching, housing, food distribution and clothing. Build rapport with youth quickly assessing their goals efficiently and developing strategies to successfully achieve them. Show less

Records, Taxes, Treasury Specialist

• Sep 2021 - Dec 2021

• Scanned documents into a database; reviews scanned documents for quality control; processed the return of recorded documents to owners using appropriate methods; and redacted confidential information from documents pursuant to Florida Statutes. • Conducted activities associated with collection of delinquent taxes, including seizing, auctioning and levying; performs review of reports for County or State related transactions processed; reviewed and processed registrations for local business tax or tourist development tax; and processed a variety of records associated with tax collection. • Performed office functions including issuing correspondence, opening and processing mail, validating payments, answering phones, checking payment history, printing tax bills, processing installment plan requests, processing address changes, and researching refund request. • Assisted walk-in customers with processing their property taxes payments, educated them about where to apply for homestead exemptions and answered questions pertaining to recording deeds. Show less

Mail Expeditor

• Nov 2018 - Sep 2021

Prepared bills of lading for daily outgoing mail shipments. Printed postal shipment report to analyze which jobs were scheduled to be shipped each day Reviewed various shipping reports on a daily basis. Requested each week appointment numbers from brokers needed for truckload destinations. Maintained accurate count of total outgoing pallets for each carrier which was assigned freight to pickup. Assisted with delivering, signing and scanning out jobs to be cut, laminated or folded as part of outgoing mail preparation. Utilized specific billing instructions to insure paperwork was not only billed correctly but reflected the correct rate of he product. Show less

Insurance Account Representative

• Jan 2018 - Oct 2018

Talked with customers by phone, email and through text messaging about upcoming payments due. Confirmed with insurance underwriting department that policy changes were completed and processed correctly. Assisted customers with billing issues, updating home address, changing automobiles and quoting new auto insurance coverage. Scanned and uploaded vehicle inspection reports, uninsured motorist document and agent of record transfers to client file. Marketed and promoted other insurance products that could assist the customer meet their needs as well as acquire a discount. Educated customers on each coverage and deductible to insure customer understood what insurance provides. Show less

Mail Clerk

• Jun 2015 - Jan 2018

Prepared immigration files to be transferred out to various field offices across United States. Completed batch transfer in of new A-files and re-assign them to records department for processing. Picked up and delivered mail to designated locations throughout facility to be mailed out. Interfiled documents to applicant's A-file in preparation of acquiring citizenship Assisted with helping to ensure applicants have corresponding documents prior to entering ceremony. Audited incoming files from Litigation and deliver expedited files to government immigration officers. Show less

Data Entry Clerk/Sales

• Mar 2015 - May 2015

-Contacted sales representatives daily regarding orders in preparation for next day delivery -Reviewed sales irders for Bravo, Walmart, Winn Dixie and Publix Supermarkets. -Located items using company database to determine if item in stock or on backorder. -Assisted walk-in customers with processing orders as needed. -Reviewed pick tickets to ensure items have correct quantity and product code. -Confirmed store orders after warehouses staff return pick tickets. -Inserted credits from supermarkets that were either unwanted or damaged merchandise Show less

Customer Service Representative/Agent

• Dec 2014 - Feb 2015

-Prepared homeowners quotes for prospects seeking homeowners insurance for condos and homes. -Utilized microsoft office to create follow up emails to reach homeowner prospects. -Acquired and sold 15 insurance policies during my first two months with agency. -Made over 25 calls per day in response to inquiries from first-time homebuyers. -Assisted with processing payments for both homeowners and auto insurance. -Handled all commercial deals and filled out required accord forms to generate quotes. -Updated agency database with client's contact information and policy premium. -Schedule various inspections and explained the benefits of having them done to customers. - Emailed over 15-20 quotes for homes, condo and rental properties as requested. Show less

Customer Service/Return Mail Specialist

• May 2014 - Sep 2014

Received, date stamp and scan new member ID cards as they arrive from post office. Processed over 600 insurance cards and 1200 provider directories within first 4 months. Utilized LexisNexis to locate new address for Medicaid enrollees to mail ID card and handbook. Contacted members to encourage them to update their address with State of Florida. Conducted research using various Humana programs such as customer care portal, customer interface. Inputted mailing information for member handbooks through Humana’s order entry system. Assisted with gathering total count on incoming handbooks and ID cards received each day. Show less

Marketing Rep/Customer Service

• Feb 2011 - Aug 2013

Emailed 10 marketing flyers weekly to clients about agency rates on auto insurance. Performed administrative tasks using QQ Solutions to record customer information. Helped agency acquire 30 new clients during my two plus years with agency. Performed cold calls daily to attract new homeowner prospects residing in Pembroke Pines and Hollywood area. Quoted potential clients with auto quotes and processed application along with down payment. Met with area managers from auto carriers Windhaven, Foremost and Travelers to provide updates on agency. Reviewed commission statements of both licensed agents in office to ensure numbers were calculated correctly. Coordinated quarterly distribution of first ever insurance agency newsletter to 1000 clients using constantcontact.com. Called policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes to their coverage. Explained difference between various auto insurance carriers to help client select the most affordable one. Completed vehicle inspections through documentation and photos of automobiles. Show less

Communications Associate

• Jun 2008 - Jan 2011

Pitched 1-2 clients press releases per month* Updated company database of media contacts for African American print, radio and television outlets * Managed Black City Tour Project and acquired 5 new cities * Overseen company HBCU Writers Project and secured participation of an additional 6 HBCU * Secured news release for the Atlanta University Center Digest * Handled media coverage for FAMU's inaugural HBCU recognition program * Developed 1-2 feature stories a month for news wire service on topics impacting the black community * Gathered research for company projects * Show less

President, Senator and Historian

• Mar 2006 - Dec 2009

Maintained archive of all chapter events ▪ Represented chapter at senate meetings ▪ Helped develop chapter resume activity ▪Led weekly meetings ▪Increased membership by 5% during presidency ▪ Raised $5,000 to send 5 members to 2007 National Conference ▪ Informed campus of school activities and events ▪ Implemented payment plans to make chapter dues affordable Maintained archive of all chapter events ▪ Represented chapter at senate meetings ▪ Helped develop chapter resume activity ▪Led weekly meetings ▪Increased membership by 5% during presidency ▪ Raised $5,000 to send 5 members to 2007 National Conference ▪ Informed campus of school activities and events ▪ Implemented payment plans to make chapter dues affordable