Member

• Jul 2022 - Present

IT Support Specialist

• Oct 2017 - Nov 2022

1.) Spearheaded and executed a physical upgrade on underperforming computers, reducing latency by at least 30% and support time by at least 1 hour per day. Thus improving efficiency, bettering user experience, and strengthening the overall business bottom line. 2.) Identified the source of a never-before-encountered system error and replaced the faulty system component, preventing downtime that would have stalled finance deliverables by at least 24 hours. 3.) Sensitized end-users on hardware functionality, software programs, and system security. Thus, increasing the effectiveness of overall computer use by at least 20%. 4.) Provided first-call resolution or triage for all calls, resulting in a well-oiled-machine IT support system. 5.) Trained and managed 9+ new interns and 4+ new staff on the Company’s IT policies and the execution of IT Support Tasks. 6.) Offered out-of-hours remote support via various channels, including phone, email, chat, and remote desktop control, thus providing a buffer where in-person support was lacking.

IT Support Engineer

• Jul 2020 - Dec 2020

1.) Tested and verified the overall health of 7 procured computers, thus ensuring the reliability of these systems. 2.) Provisioned software resources for each of these computers according to their intended purpose to enable the commencement of business operations at the stipulated time. 3.) Verified the functionality of provisioned software resources, resulting in confidence in the provisioned systems. 1.) Tested and verified the overall health of 7 procured computers, thus ensuring the reliability of these systems. 2.) Provisioned software resources for each of these computers according to their intended purpose to enable the commencement of business operations at the stipulated time. 3.) Verified the functionality of provisioned software resources, resulting in confidence in the provisioned systems.

Registration Area Technical Support Staff/E-Collation Officer

• Feb 2019 - Mar 2019

1.) Trained 23 Presiding Officers (POs) to use Smart Card Readers (SCRs), resulting in optimal use of the SCRs, to ensure a transparent voting process. 2.) Managed the reliability of SCRs across 23 polling units by providing adequate support, and replacing any non-functional SCRs, thus ensuring voting started and ended at the allocated time. 3.) Spearheaded e-collation of results across all 23 polling units under my supervision and uploaded SCR data to the INEC server in the allocated time, despite network connectivity issues.