Experience

Magna Hospitality Group

• Accounting
• 1 - 100 Employee

• General Manager- Hampton Inn Boston Logan

  • Dec 2021 - Present

• General Manager- Fairfield Inn Baltimore Inner Harbor

  • Jun 2017 - Dec 2021

• Assistant General Manager- Courtyard Princeton

  • Sep 2015 - Jun 2017

  Work with GM to assist in P&L growth and budgets for all departmentSupervise management of Housekeeping, Front Office, F&B and EngineeringProactively part in HR operations such as recruitment, training, discipline, conflict resolution, payroll, benefits, along with continuous coaching and mentoringProvide tools and training to managers to grow GSSManager overall finances of the property; process bank transactions/deposit, maintain daily accounting ledger, account receivable and account payableUtilize a “hands-on” approach in dealing with all guest concerns, praise and feedbackSuccessfully brought hotel out of Marriott Red Zone to Clear level within the first three months of hire Show less



Fairfield Inn & Suites Baltimore Downtown/Inner Harbor

• United States
• Hospitality

• Gerneral Manager

  • Jul 2017 - Present



Westin Princeton

• Front Office Manager

  • Jan 2013 - Sep 2015

  Directly manage the front office staff by ensure world class customer service from the time of guest arrival to departure. Accomplish this objective by continuously analysing customer feedback data to fine tune the front desk services, and present finding to management on a continuous basisApply leadership skills to carry out performance management activities including:On the job coaching and training by direct reports to enable a greater level of responsibility and efficiencyEmployee appraisals and job interviews for varies hotel job vacanciesMaintain the front office weekly staff schedule to ensure proper staffing at all times and within budgetParticipate in inter-departmental staff meeting led by the GM to ensure alignment across all hotel servicesAssume leadership responsibilities outside my specific position by: serving as a substitute manager in other departs (as needed), and serving as the sustainability champion for the hotel by promoting cost containment initiatives that are environmentally friendlyParticipate in task force to assist sister/SPG properties in restructuring and retraining Front Office & Housekeeping departments. Show less

• Asst. Director of Housekeeping

  • Jan 2012 - Dec 2012

  Manage the daily activities of the housekeeping department to include appropriate cleaning of all guest rooms and public areaInspect guest rooms and public outlets daily to ensure the quality assurance program is being followedPrepare the department’s weekly work schedule in conjunction with the weekly rooms forecastAssist in the direct training program of new housekeeping personnelPrepare payroll for hotel and contract employeesComplete daily reconciliation of all room statuses for submission with management report packet Show less



Crestline Hotels & Resorts

• Front Office Manager

  • 2008 - 2011



Adpro Communications

• Advertising Services
• 1 - 100 Employee

• Director of Media

  • Feb 2006 - Mar 2008

  Guided and drove media strategies for key accounts and set overall objectives. Built and maintained client and media supplier base. Supervised, directed and reviewed the development/implementation of specified media plans. Motivated, developed, trained and evaluated team members. Reviewed invoices and collaborated with the accounting department to ensure accurate and timely payment Negotiated annual bulk deals with media suppliers and ensured optimum use of budget funds. Researched and analyzed market survey data and translated ideas into a quantifiable task. Show less