Experience

Bali Niksoma Boutique Beach Resort

• United States
• Hospitality
• 1 - 100 Employee

• General Manager

  • Jan 2023 - Present

  General Manager of Bali Niksoma Boutique Beach Resor, a 5 Stars Resort located in the lifestyle district of Legian. Conceptualized by iconic Indonesian architect Hadi Prana. This stylish beachfront property combines the timeless design of Balinese architecture with modern functionality. It assures unrivalled resort comfort for a luxurious stay on the island Bali. Nest in a strategic location, just footsteps away from a prime stretch of sunset beach, Bali Niksoma Boutique Beach Resort is all about luxury, island-inspired relaxation. It is perfectly placed to enjoy all of the colourful shopping, dining and entertainment options that the Legian and Seminyak areas have to offer. The resort is positioned by the beach, which allows every guest to enjoy the beauty of Legian Beach all the time. Some rooms even offer you a stunning direct view of the Indian Ocean. Established in one of the prime locations in Bali. This resort is only a 25-minute drive from Bali’s Ngurah Rai International Airport. Summary Responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. As a General Manager, I was also an ambassador for the brand and the hotel. My daily duties are included to provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work very closely with the Owning Company and responsible for managing the Hotels management team (HOD's) and overall hotel targets to deliver an excellent Guest experience. Show less



KIDDOS MART

• Owner

  • Apr 2015 - Present

  Baby and Kids SHOP Baby and Kids SHOP



Tijili

• Hospitality
• 1 - 100 Employee

• Operations Leader, Corporate Director of Sales and Marketing

  • Mar 2020 - Dec 2022

  • To leading operations among the team member on daily basis including activities of all departments. • Inspecting all the rooms and public area regularly to keeping up with the hotel standards. • Responsible for recruiting, training, and supervising staff liaise with Human Resources team. • Responsible and liaise with Human Resources team for all permits and villager. • Working as a team with all the leader for guest satisfaction result. • Maintain operational cost for GOP result. • Maximizing REVPAR and TREVPAR and yield strategy with the team of OTA and Offline. • Responsible of Rooms; FB; Spa and Others revenue generate. • Motivating workers and promoting teamwork to ensure optimum service and guests’ needs are met. • Ensuring good, smooth, and effective interaction with guests. • Monitoring daily and monthly revenue generated, as well as cost and expenses. • Keeping track of budgets and expenses, including reviewing financial reports and statements. • Upholding the guidelines established by the hotel owner and ensuring that employees adhere to the laid down rules and guidelines. • Direct reporting performs the duties within the framework defined by Head Office and Owning Company. • Preparing the budget and forecast revenue, rate grid, business plan. • Preparing the budget and forecast cost, expenses, and CAPEX. Show less



Tijili Benoa, Tijili Seminyak, Kampung Jimba

• Cluster Director of Sales and Marketing

  • Aug 2017 - Mar 2020

  • To develop the Brand positioning and awareness among the market. • To develop the market mix of the property. • Maximizing REVPAR and TREVPAR and yield strategy with the team OTA & Offline. • To develop and maintain new business from identified market segment. • Managing Sales, Marketing including Design Graphic and Reservation with total of 17-persons of team member which are 1-person Ecommerce and Revenue Manager, 1-person Assistance Ecommerce and Revenue Manager, 1-person Assistance Director of Sales, 1-person Senior Sales Manager, 2-persons Sales Manager, 2-person Sales Admin,1-person Marketing Manager, 1-person Marketing Manager, 2-persons Design Graphic and 5-persons Reservation team. • In charge and responsible for all hotel operational when General Manager is not in place special in Tijili Benoa. • Direct reporting performs the duties within the framework defined by General Manager, Head Office and Owning Company. • Preparing the budget; forecast; rate grid; contract rate; promotional rate plan; business plan. • Maximize and responsible of Rooms; FB; Spa and Others revenue generate. Show less



Nilamani Collection (The Sakala Resort, The Camakila Legian, The Tanjung Benoa Beach Resort)

• Cluster Director of Sales

  • Dec 2016 - Aug 2017

  • Managing Leisure Sales for 3 property as a cluster with 2 Sales Manager, 1 Sales Executive, and 1 Sales Coordinator. • Looking after all market with main focus on China, India, Korea, Middle East, Asean, Domestic Australia, and Europe. • Looking after and overseeing Online Travel Agent for availability and yielding. • Direct reporting performs the duties within the framework defined by Director of Sales and Marketing and General Manager. • Maximizing REVPAR and TREVPAR and yield strategy with the team OTA & Offline • To develop and maintain new business from identified market segment • To monitor and analyze competitors sales promotion and activities OTA & Offline • Detecting of the challenge by providing the update SCOT • To constantly refine product knowledge. • Preparing the budget; forecast; rate grid; contract rate; promotional rate plan; business plan. • Responsible of Rooms; FB; Spa & others revenue. • Promotes the hotel as often as possible through entertaining, conduction, site inspections, and presentation etc., of the hotel. • To pays a visits to potential accounts in view of entering into contracts with them, especially commercial accounts. • Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary. • Negotiates prices with the clients and certified by GM. Show less



Mantra Sakala Resort & Beach Club

• Assistant Director Of Sales

  • Nov 2015 - Jan 2017

  • Managing and acting as a Director of Sales for 7 months before new Director of Sales and Marketing on board. • Managing Sales with 1 Senior Sales Manager (Jakarta Sales Office), 1 Wedding Sales Manager, 1 MICE Sales Manager, 1 Leisure Sales Manager, 1 Sales Coordinator. • Looking after and overseeing Reservation Department with 1 Reservation Manager, 1 Reservation Supervisor, 2 Reservation Agent, 1 Training, 1 Daily Worker. • Looking after all market with main focus on China, Australia, Europe, Asean, Korea, Middle East and Domestic • Looking after and overseeing Online Travel Agent for availability and yielding • Direct reporting performs the duties within the framework defined by Director of Sales and Marketing, Cluster General Manager. • Maximizing REVPAR and TREVPAR and yield strategy with the team OTA & Offline • To develop and maintain new business from identified market segment • To monitor and analyze competitors sales promotion and activities OTA & Offline • Detecting of the challenge by providing the update SCOT • To constantly refine product knowledge. • Ensure smooth running operation of the Division’s administrative functions. • Preparing the budget; forecast; rate grid; contract rate; promotional rate plan; business plan. • Responsible of Rooms; FB; Spa revenue • Promotes the hotel as often as possible through entertaining, conduction, site inspections, and presentation etc., of the hotel. • To pays a visits to potential accounts in view of entering into contracts with them, especially commercial accounts. • Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests. • Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary. • Negotiates prices with the clients and certified by GM. Show less



Mercure Bali Legian

• 1 - 100 Employee

• Assistant Director Of Sales

  • Sep 2014 - Apr 2015

  • Managing Sales & Marketing Department with 2 Sales Manager, 1 Sales Coordinator, 1 Design Graphic & Marketing • Looking after and overseeing Reservation Department with 1 Reservation Manager, 1 Reservation Supervisor, and 2 Reservation Agents. • Looking after all market including overseeing Online Travel Agent. • Direct reporting performs the duties within the framework defined by General Manager & Executive Assistant Manager. • Maximizing REVPAR and TREVPAR and yield strategy with the team OTA & Offline • To develop and maintain new business from identified market segment • To monitor and analyze competitors sales promotion and activities OTA & Offline • Detecting of the challenge by providing the update SCOT • To constantly refine product knowledge. • Ensure smooth running operation of the Division’s administrative functions. • Preparing the budget; forecast; rate grid; contract rate; promotional rate plan; business plan. • Responsible of Rooms; FB; Spa revenue • Promotes the hotel as often as possible through entertaining, conduction, site inspections, and presentation etc., of the hotel. • To pays a visits to potential accounts in view of entering into contracts with them, especially commercial accounts. • Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests. • Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary. • Negotiates prices with the clients and certified by GM. Show less



Courtyard Marriott Seminyak Bali

• Indonesia
• Hospitality
• 1 - 100 Employee

• Senior Sales Manager

  • May 2014 - Sep 2014

  • Direct report to DOSM • Identifies business potential close contact with potential clients through personal visits, phone calls and correspondence for opening • Actively represent hotel in Trade Shows and Association Events • Actively visit to represent with Tour Operator, Travel Agent to maximize the 1st Opening year and Brand Awareness. • Actively monitoring and manage all the B2B extranet for domestic and overseas • Established a productive relationship with all other trade and travel industry. • Responds and provide all the proposal for leisure group request • To ensure all informed related to the group event are informed accordingly to all department concern to avoid miscommunication by providing a action plan and pre event meeting. • Influence for the business plan quarterly and action plan, by providing market intelligence, trend reporting, etc… • Implement action plan related to specific market areas as outlined in the Sales and Marketing plan. • Support revenue generate through regular revenue maximization discussions liaise with revenue team • Stand in with inspections, meetings with agents/clients etc. • Preparing all inbound contracts based on demand for wholesale and retail, send directly to agents and corporate. Show less



The Royal Beach Seminyak Bali

• Hospitality
• 1 - 100 Employee

• • May 2013 - May 2014

• • Jan 2011 - May 2013

• • Jan 2009 - Dec 2010

• • May 2008 - Dec 2008



Ritz Carlton Bali

• Indonesia
• Hospitality
• 200 - 300 Employee

• • Jun 2007 - Jun 2008

• • Apr 2005 - Jun 2007


Nikki Hotel
• Hospitality
• 1 - 100 Employee
• FB Staff

  • Dec 2003 - Aug 2004


Four Seasons Hotels and Resorts

• Canada
• Hospitality
• 700 & Above Employee

• • Jan 2003 - Jun 2003

• • Jun 2002 - Jan 2003


Goodwood Park Hotel
• Singapore
• Hospitality
• 100 - 200 Employee
• FB Staff

  • Jun 2002 - Dec 2002