Experience

Experian Consumer Services

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Team Leader

  • Oct 2021 - Present

  Sales Operations Team Leader (October 2021 - present)Training & Development Team Leader (October 2021 - January 2022) Sales Operations Team Leader (October 2021 - present)Training & Development Team Leader (October 2021 - January 2022)



Gabi, a part of Experian

• United States
• Insurance
• 1 - 100 Employee

• Team Leader

  • Jun 2021 - Sep 2021

  Quality Assurance Team Leader (June 2021 - October 2021)- supervising, organizing, and improving training for other employees in the company- assigning the workload between individuals - building and leading the team, maintaining the motivation of team members- managing team performance, KPIs, targets as well as coordinating the team development (performance appraisal, individual development, coaching, training, data checking)- preparing procedures and user manuals- cooperating with other departments in the company- participation in ad-hoc projects and tasks- managing the working time according to the Polish Labour Law- process improvement- escalating and resolving process issues- knowledge management (process manuals)- quality audit management of the employees work

• Senior Quality Assurance Analyst

  • Mar 2019 - May 2021

  - creating, improving, and conducting training for other employees in the company (both Polish and American employees)- quality audit of other employees’ work- knowledge management (process manuals)- process improvement- process problem-solving- quality assurance and improvement

• Operations Associate

  • Dec 2018 - Feb 2019

  - data processing and preparation of insurance offers for American clients- supporting insurance brokers in administrative activities- participation in the preparation of procedures and user manuals

• Operations Associate

  • Sep 2018 - Nov 2018