Business Development

• Jan 2021 - Present

Approach small business owners, establish rapport, and discover business needs. Collaborate with cross functional teams to create personalized marketing, branding, and print solutions. Present solutions, create competitive price quotes, handle objections and design issues, and use sales skills to close deals to reach 10k per month quota Approach small business owners, establish rapport, and discover business needs. Collaborate with cross functional teams to create personalized marketing, branding, and print solutions. Present solutions, create competitive price quotes, handle objections and design issues, and use sales skills to close deals to reach 10k per month quota

Partner Support

• Jul 2021 - Apr 2023

Resolved complex user issues related to login, performance, payment, technical, site configuration, and site navigation through Salesforce resulting in a CSAT rating of 88 percent and an average first-to-respond ticket time of 3 hours and 35 mins per month. Streamlined the bug reporting process by creating a user-friendly JIRA workflow for cross-functional teams; reduced the number of duplicate issues by 40 percent and saved 20-plus hours per week in triage Maintain working knowledge of state associations and the national governing body's requirements and assist players, parents, coaches, and admins with staying in compliance with competitive sports. Show less

On Leave

• Jan 2020 - Jan 2021

Currently taking courses in Product Management, SQL, and Wordpress Currently taking courses in Product Management, SQL, and Wordpress

• Aug 2015 - Dec 2019

Acquired by Sovos Compliance.Resolve password resets, user access, technical, performance, and site navigation issues through Salesforce, Live Chat, and FreshDesk support tickets averaging a CSAT Survey rating of 91 percent, First response to SLA of 91 percent, and 63 thumbs up chat ratings per month.Reviewed customer data in Excel, used lookups to find errors, and translated 50 to 1000 lines of property to help customers understand reporting compliance for unclaimed property to meet deadlines and help customers avoid annual costly audits.Worked with Management, Design, Engineering, and Product Management teams to add new features aligned with product strategy and assisted with manual QA testing for product releases and updating the knowledge base.Worked with Product Teams to identify customer satisfaction issues with the software and helped coordinate live webinar demos and assisted with designing on-screen prompts to decrease support inquiries by 40 percent. Show less

• Mar 2014 - Aug 2015

Prospect over 8k leads in Salesforce, cold call 50-100 leads daily, and establish rapport to build a sales pipeline.Present software demos to stakeholders, create price quotes, get sign-off on NDAs and Software Licensing agreements, and use sales skills to close sales to meet or exceed the quota of 10k.

Customer Service

• Jun 2013 - Feb 2014

Provided support to NAPA store employees using phone and email. Used customer service skills to find brake part numbers, resolve brake installation issues, warranty claims, and placed special orders using Microsoft Dynamics AX 4.0/2012. Provided support to NAPA store employees using phone and email. Used customer service skills to find brake part numbers, resolve brake installation issues, warranty claims, and placed special orders using Microsoft Dynamics AX 4.0/2012.

• Oct 2012 - Nov 2013

Greeted over 100 customers daily, inspected vehicles, and recommended automotive services.Used sales skills to handle objections, and close sales to meet store goals.

• Oct 2010 - Oct 2012

Maintain over 100k in automotive inventory and reduce shrink by 22%.Delivered same-day fulfillment orders for 10-15 locations.The program was discontinued, moved to a Customer Advisor Role.

On Leave

• Dec 2009 - Oct 2010

Mentored by a local entrepreneur Skills updated, sales, customer service, attention to detail, inventory management, business writing, and Problem-solving skills. Mentored by a local entrepreneur Skills updated, sales, customer service, attention to detail, inventory management, business writing, and Problem-solving skills.

Account Manager

• Oct 2008 - Nov 2009

Generated B2B relationships for IT hardware/software. Conducted 40-50 cold calls per day, build rapport, present competitive sales quotes, and closed sales to meet or exceed by monthly sales quota of 10k or more. Ensure continuous consumer satisfaction and future purchases with follow-up communication through Microsoft Dynamics CRM/ERP software. Generated B2B relationships for IT hardware/software. Conducted 40-50 cold calls per day, build rapport, present competitive sales quotes, and closed sales to meet or exceed by monthly sales quota of 10k or more. Ensure continuous consumer satisfaction and future purchases with follow-up communication through Microsoft Dynamics CRM/ERP software.

Credit Manager

• Jul 2007 - Sep 2008

Awarded the Regional Managers Top 10 in April 2008 for surpassing standard sales goals; achieved $475,000 in mortgage sales. Conducted 40-50 approved cold calls per day, accepted credit applications, investigated, and approved lending up to 2k. Closed auto loans, mortgages, and market supplementary services; to meet or exceed the 15 product quota per month. Awarded the Regional Managers Top 10 in April 2008 for surpassing standard sales goals; achieved $475,000 in mortgage sales. Conducted 40-50 approved cold calls per day, accepted credit applications, investigated, and approved lending up to 2k. Closed auto loans, mortgages, and market supplementary services; to meet or exceed the 15 product quota per month.

Sales Associate

• Jun 2005 - Jul 2007

Contact more than 100 customers per shift Ask questions to find customer needs Recommend products, accessories, add-ons, services, and supplemental insurance. Encourage the sale to reach daily store sales goals of 100k. Maintain product displays and marketing materials Supervise new employees to accelerate knowledge of Best Buy practices Contact more than 100 customers per shift Ask questions to find customer needs Recommend products, accessories, add-ons, services, and supplemental insurance. Encourage the sale to reach daily store sales goals of 100k. Maintain product displays and marketing materials Supervise new employees to accelerate knowledge of Best Buy practices